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Systems Support Analyst - HYBRID

22nd Century Technologies, Inc. -
Irvine, CA

Quick Apply

Job Details

Full-time | Contract
$30 - $35 an hour
7 hours ago

Qualifications

Stakeholder engagement
OOP
Programming languages
SRE
Continuous integration
System development
Root cause analysis
Business requirements
AWS Lambda

Full Job Description

Duration: 6+ months

Job Description:

(1-2 days onsite per week)

Design, deploy and configure various customer facing infrastructures, application, and services
Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
Create and deploy scalable monitoring systems for massively growing global infrastructure
Write, augment, and maintain production documentations

About the Job:

The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of Client’s leading Front of House platforms, specifically the electronic Prep system (Prep E). This role directly impacts the Taco Bell business by empowering our software development teams to deploy agile enhancements to this cutting edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level.
With this position, you’ll have the opportunity to work with industry-leading tools such as DataDog, Amazon Lambda, Retool, and Grafana.
The Product Support Analyst I will report to the Sr. Infrastructure Engineer.

The Day-to-Day:

Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability.
Support the enhancement of our monitoring and alerting solutions (DataDog, Grafana, AWS Lambda)
Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.
Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants
Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability.

Complexity & Problem Solving:

Learns routine assignments of limited scope and complexity.
Follows practices and procedures to solve standard or routine problems.

Autonomy & Supervision:

Receives general instructions on routine work and detailed guidance from more senior members on all new tasks.
Work is typically reviewed in detail at frequent intervals for accuracy.

Communication & Influence:

Builds stable internal working relationships.
Communicates and seeks guidance/feedback regularly from more senior members of the team.
Primarily interacts with supervisors, project leads, mentors, or other professionals in the same discipline.
Explains facts, policies, and practices related to discipline.

Knowledge & Experience:

Typically requires a college degree (or equivalent) with up to one year of experience but may not have any.
Has conceptual knowledge of theories, principles, and practices within discipline and industry.

Required:

At least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE space
Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You’re a skilled storyteller who can engage stakeholders at all levels.
Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object oriented programming and scripting language, Infrastructure as Code

LI_TSC

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pay: $30.00 - $35.00 per hour

Experience:

systems support: 1 year (Required)
cloud infrastructure: 1 year (Required)
DevOps or SRE: 1 year (Required)
automation scripting: 1 year (Required)

Ability to Commute:

Irvine, CA 92618 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Cd Contracts Analyst jobs

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