Call Center Associate
Emory Healthcare —Atlanta, GA
- $18.00 - $21.93 an hour
- Full-time
- Writing skills
- English
- High school diploma or GED
- Wellness program
- Health insurance
Receptionist/Cashier/Intake
SOUTHSIDE MEDICAL CENTER —Atlanta, GA
- $17.26 an hour
- Full-time
- Pediatrics
- Pediatrics
- Typing
Quick Apply
Receptionist-ENDO
United Digestive —Decatur, GA
- PRN
- Pass drug screening
- High school diploma or GED
- Ability to lift 25 pounds
Quick Apply
DashMart Variable Schedule Team Member
DoorDash —Decatur, GA
- $16.35 an hour
- Full-time
- Inventory management
- High school diploma or GED
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
DashMart Team Member - Decatur
DoorDash —Decatur, GA
- $16.35 an hour
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Front Desk
PCC MEDICAL HOLDINGS LLC —Atlanta, GA
- $17 - $19 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Associate
HomeGoods —Decatur, GA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Merchandise Associate
Marshalls —Decatur, GA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Customer Service Representative
U-Haul —Stone Mountain, GA
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Cleaning Associate 7a-12p
Marshalls —Decatur, GA
- $12.00 - $12.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Playcenter Attendant
Metro Atlanta YMCA —Decatur, GA
- Part-time
- Microsoft Word
- Background check
- CPR Certification
Customer Service Representative (Hybrid - Atlanta, GA )
Alliant Health Solutions, Inc. —Atlanta, GA
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Material Handler
Reliable Automatic Sprinkler Co., Inc —Atlanta, GA
- Full-time
- Basic math
- Mid-level
- Forklift
- Paid holidays
- Dental insurance
Quick Apply
PT Receptionist
Westbury Center of McDonough For Nursing and Healing —McDonough, GA
- Part-time
- Microsoft Word
- Organizational skills
- 2 years
Quick Apply
14d
520-01 Warehouse Janitor
Avalon Services Group, Inc. —Lawrenceville, GA
- $17 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Quick Apply
Branch Coordinator
Apria Healthcare LLC —Forest Park, GA
- $21 - $23 an hour
- Full-time
- Computer literacy
- English
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Retail Sales Associate
Skechers USA Retail, LLC —Snellville, GA
- $15.00 - $15.91 an hour
- Part-time
- 18 years or older
- No high school diploma
- High school diploma or GED
- On-the-job training
- Flexible schedule
Quick Apply
Call Center Representitave
Atlanta Oral & Facial Surgery —Marietta, GA
- 8 hour shift
- Surgery
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
DashMart Team Member - Tucker
DoorDash —Tucker, GA
- $16.35 an hour
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Warehouse Order Packer
WAC Lighting —Lithia Springs, GA
- $20 - $21 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d

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Center For Working Families jobs near Decatur, GA

Call Center Associate

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$18.00 - $21.93 an hour

Benefits

Wellness program
Health insurance
Benefits from day one
Loan assistance

Qualifications

Writing skills
English
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Overview:

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, leadership programs
And more

Description:

The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital’s room service dining program. This role manages incoming calls, processes meal requests through room service diet software, and ensures that all menu selections align with the patient’s prescribed diet order.

The associate guides patients and family members through the meal ordering process, provides menu suggestions when appropriate, and ensures a positive service experience. This position collaborates with nursing staff, clinical dietitians, and food service teams to ensure accurate meal ordering, adherence to dietary restrictions, and timely meal service.

Individuals in this role maintain frequent communication with patients and families and are expected to demonstrate strong customer service skills while supporting efficient and patient-centered dining operations.

RESPONSIBILITIES:

Call Center Operations

Answer incoming calls from patients and patient family members requesting meal orders.
Utilize room service diet software to process patient meal orders accurately and efficiently.
Guide patients and families through the meal ordering process and provide menu recommendations as appropriate.
Redirect calls to appropriate departments when inquiries fall outside the scope of the role.

Patient Meal Order Coordination

Ensure menu selections comply with the patient’s prescribed diet order.
Process new diet orders, patient transfers, and discharges within the room service system.
Process meal orders for patients who are unable to place orders by phone or who have preselected menu orders.
Identify patients who have not ordered meals and proactively contact them to facilitate ordering or document meal refusal.
Document patient food preferences in the room service diet software system.

Communication and Collaboration

Communicate special dietary needs or concerns with nursing staff and other relevant departments.
Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or repeated small meal orders.
Communicate operational concerns or patient-related issues to dietitians or management staff in a timely manner.
Maintain a high level of interaction with patients and families while demonstrating strong customer service and service excellence standards.

Administrative Support

Process nourishment orders and maintain labeling and tracking of tube feeding orders for assigned units.
Monitor, collect, and record operational data for administrative and reporting purposes.
Perform additional related duties as assigned to support departmental operations.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required.
One (1) year of call center or related customer service experience required.
Demonstrated skills in customer service, critical thinking, and problem solving.
Strong written and verbal communication skills.
Ability to make sound judgments while quickly processing information.
Proficiency with computer systems and web-based software applications and the ability to adapt to evolving software programs and processes.
Ability to read, write, speak, and communicate effectively in English.
Ability to follow oral and written instructions and communicate clearly and professionally with patients, patient family members, hospital personnel, and team members.

PREFERRED QUALIFICATIONS

Experience in food service, hospitality, or healthcare customer service environments.
Knowledge of therapeutic or modified diets.
Experience working in a healthcare or hospital setting.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Apply Now

Refine Your Search

Center For Working Families jobs in Decatur, GA

Call Center Associate

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RESPONSIBILITIES:

Call Center Operations

Patient Meal Order Coordination

Communication and Collaboration

Administrative Support

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS

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