Top 377 Center Supervisor Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Picker&Packer Swing Shift
VISTAR —Sparks, NV
- $20.50 an hour
- Full-time
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
6d
Associate Center Director
Octapharma —Sparks, NV
- $78,300 - $130,500 a year
- Extended hours
- Inventory management
- Mid-level
- 3 years
- Wellness program
- Health savings account
Training Supervisor
SupplyHouse.com —Reno, NV
- $66,000 - $83,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
20h
BUSINESS CENTER MANAGER
JW LOGISTICS OPERATIONS LLC —Sparks, NV
- $68 - $75 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Part Time Sales Associate - Meadowood Mall
Build-A-Bear Workshop, Inc. —Reno, NV
- Part-time
- High school diploma or GED
- Ability to sit for extended periods
- Business
General Staff Direct Care
Adult & Teen Challenge —Reno, NV
- Full-time
- Background check
- 1 year
- Communication skills
Delivery Driver (non-CDL)
HD Supply —Sparks, NV
- $23.50 - $27.00 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Clean MVR report
- Commuter assistance
- AD&D insurance
6d
Data Center Supervisor
DSV —McCarran, NV
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Assembly
- Analysis skills
- Paid holidays
- Disability insurance
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Pre-op/PACU/Discharge RN
Surgery Nevada LLC —Reno, NV
- $30 - $51 an hour
- Full-time
- Microsoft Word
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Porter
Gold Ranch Casino & RV Resort —Verdi, NV
- Full-time
- Customer service
- English
- Ability to lift 75 pounds
Quick Apply
13d
Security Site Lead Officer
GardaWorld Security Services US (IHE) —Reno, NV
- $25 an hour
- Full-time
- Customer service
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
9d
Fun Center Supervisor
Boomtown Casino —Verdi, NV
- $16 - $17 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Dental insurance
- Paid time off
Quick Apply
Counselor
11th Hour Service —Reno, NV
- $65,000 - $84,000 a year
- Urgently hiring
- LMFT
- Master of Social Work
- Licensed Clinical Social Worker
- Health savings account
- Health insurance
Quick Apply
Facility Maintenance Technician - Level II
Thrive Market —Sparks, NV
- $26 - $30 an hour
- Overtime
- Mid-level
- Mentoring
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Road Driver
FedEx Freight —Sparks, NV
- $0.73 per mile
- Hazmat Endorsement
- CDL A
- Mid-level
- Paid parental leave
- Paid holidays
Driver- CDL A
Coleman American Moving Services, Inc. —Sparks, NV
- Urgently hiring
- Clean driving record
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Director of Clinical Operations
Community Health Alliance - Nevada —Reno, NV
- $135,000 - $150,000 a year
- Full-time
- CPR Certification
- Nursing
- BLS Certification
- Health savings account
- AD&D insurance
Quick Apply
6d
ICU CLINICAL SUPERVISOR, Full Time Nights
Northern Nevada Medical Center —Sparks, NV
- Full-time
- Nursing
- RN License
- PALS Certification
- Continuing education credits
- Health insurance

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Center Supervisor jobs in Reno, NV

Director, Member Advocate Center

Picker&Packer Swing Shift

Associate Center Director

Training Supervisor

BUSINESS CENTER MANAGER

Part Time Sales Associate - Meadowood Mall

General Staff Direct Care

Delivery Driver (non-CDL)

Data Center Supervisor

Production Supervisor - Medical Device

Pre-op/PACU/Discharge RN

Porter

Security Site Lead Officer

Fun Center Supervisor

Counselor

Facility Maintenance Technician - Level II

Road Driver

Driver- CDL A

Director of Clinical Operations

ICU CLINICAL SUPERVISOR, Full Time Nights

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