Top 22134 Channel Development Manager Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Settlement Manager (Legal)
Prestige Legal Solutions, P.C. —Los Angeles, CA
- From $70,000 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Free parking
- AD&D insurance
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Prairie Estates- Property Manager
CCI INC —Valentine, NE
- $23.55 - $24.66 an hour
- Online Application
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- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
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Business Development Manager - Utility T&D
StressCrete Group —Northport, AL
- Full-time
- Customer service
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
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Junior Sales Manager
Macari Brands, Inc. —Cumberland, RI
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
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Abalone Division Manager
Kona Aquaculture Inc. —Kailua-Kona, HI
- $6,000 a month
- Full-time
- Background check
- Hospitality
- Management
- Health insurance
- Dental insurance
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Product Manager – Sport and Physical Education Equipment (On-Site)
Gopher Sport —Owatonna, MN
- $58,000 - $70,000 a year
- Full-time
- Sales
- Marketing
- Merchandising
- Profit sharing
- Health savings account
Quick Apply
Business Development Manager - Utility T&D
StressCrete Group —Atchison, KS
- Full-time
- Customer service
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Office Manager
Lamar Advertising Company —Janesville, WI
- $20 an hour
- Full-time
- Microsoft Excel
- OSHA
- English
- Wellness program
- Paid parental leave
Quick Apply
Area Manager, Specialty, Northeast Long Island Area
CSL Behring —Hartford, CT
- Weekends as needed
- 5 years
- Bachelor's degree
- Travel
Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
10d
Area Sale Manager, Specialty Birmingham, AL
CSL Behring —Hartford, CT
- Weekends as needed
- 5 years
- Bachelor's degree
- Travel
Used Commercial Truck Sales Manager
MONROEVILLE FREIGHTLINER INC —Monroeville, OH
- $60,000 - $100,000 a year
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manager Coagulation Products, South Region TN
CSL Behring —Hartford, CT
- Weekends as needed
- 5 years
- Bachelor's degree
- Travel
Recruiter/Account Manager
Resource Options, Inc. —Needham Heights, MA
- $50,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Business development experience
- Health savings account
- Paid holidays
Quick Apply
State Business Manager
Resource Environmental Solutions LLC —Nashville, TN
- 3 years
- Travel
- Mentoring
6d
Field Operations Supervisor - Construction
SpaceStars Deck Builders —Washtenaw County, MI
- $80,000 - $85,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Construction Manager
Cumming Group —Los Angeles, CA
- $120,200.00 - $160,266.69 a year
- Full-time
- Construction site
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Recruiter/Account Manager
Resource Options, Inc. —Portsmouth, NH
- $50,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Business development experience
- Health savings account
- Paid holidays
Quick Apply
Multi-Site Occupational Health & Safety Manager
Lipari Foods —Warren, MI
- Full-time
- Management
- Bachelor's degree
- Travel
4d

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Channel Development Manager jobs

Technical Support Manager - HVAC Construction

Settlement Manager (Legal)

Prairie Estates- Property Manager

Business Development Manager - Utility T&D

Junior Sales Manager

Abalone Division Manager

Product Manager – Sport and Physical Education Equipment (On-Site)

Business Development Manager - Utility T&D

Office Manager

Area Manager, Specialty, Northeast Long Island Area

Business Systems & E-Commerce Manager

Area Sale Manager, Specialty Birmingham, AL

Used Commercial Truck Sales Manager

Manager Coagulation Products, South Region TN

Recruiter/Account Manager

State Business Manager

Field Operations Supervisor - Construction

Construction Manager

Recruiter/Account Manager

Multi-Site Occupational Health & Safety Manager

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