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Property Claims Examiner II - Wind/Hail

Mercury Insurance Services, LLC -
Atlanta, GA

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Job Details

$62,860 - $142,213 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program
Pet insurance

Qualifications

Bilingual
Estimating software
Homeowners insurance claims
Email customer support
Phone communication
Claims payment authorization
Military
Writing skills
Restoration industry experience
In-person customer service
Claims negotiation
Mid-level
Estimating software for insurance claims
Analysis skills
Phone customer support
Photography for insurance inspections
Bachelor's degree
Construction industry experience
Xactimate
Decision making
Insurance damage report preparation
Coordinating with insurance clients
Video communication
Insurance policy review
Computer skills
Construction experience
Visual insurance inspections
Insurance claims reserve management
Communication skills
Time management

Full Job Description

Overview:

Position Summary:

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the training program, ideal candidates will transition into a property claims Examiner adjusting position, collaborating with vendors, and/or virtually inspecting and estimating losses damaged by fire, water, weather, or other unexpected events.

The Property Claims Examiner will apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Geo-Salary Information:

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$76,829 to $142,213 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$62,860 to $116,356 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $98,568 to $120,473

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities:

Essential Job Functions:

Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
At times may direct, monitor, and review files handled by independent adjusters to conclusion.
Other functions may be assigned

Qualifications:

Education:

Bachelor’s degree preferred or equivalent combination of education and experience.
Ability to obtain state specific property claims licensing, as required.
Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Experience:

Have prior experience using estimating software like Xactimate.
Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
Are known for clear and professional communication, both written and verbal
Are bilingual and/or have prior military experience is a plus
3-5+ years equivalent industry experience is preferred

Knowledge and Skills:

As a Property Claims Examiner 2, you will:

Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
Have a passion for outstanding customer service
Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
Be comfortable with and adaptable to new technology and business tools
Be able to seamlessly transition between various methods of inspection, including video, or photo, to write a damage estimate:
Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.

About the Company:

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits:

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range: USD $76,829.00 - USD $142,213.00 /Yr.

Apply Now

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