Top 101 Client Advocate/Csr Jobs

Client Concern Advocate
Brody Pennell —Los Angeles, CA
- Full-time
- Research
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Licensed CSR - Agent (Base + Commission)
Atlas Insurance Brokers LLC —Rochester, MN
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Free parking
- Health savings account
Quick Apply
Customer Service Representative (CSR)
HONEST ABE'S HOME SERVICES —Osage Beach, MO
- $36,400 - $41,600 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- In-person
- On-the-job training
Quick Apply
Bilingual CSR
Integrated Human Capital —El Paso, TX
- $14 an hour
- Spanish
- Computer literacy
- English
Quick Apply
Commercial Lines Insurance Customer Service Representative
Dark Insurance Agency —Alexander City, AL
- $45,000 - $60,000 a year
- Full-time
- CRM software
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Relief Customer Service Representative
Vestis —Topeka, KS
- Online Application
- Basic math
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Representative
Aaron Plumbing INC —Suwanee, GA
- $17 - $20 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Client Care Representative
Mister Sparky of Myrtle Beach, SC —Myrtle Beach, SC
- $15 - $18 an hour
- Part-time
- Office
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Veterinary Client Service Representative
Grandview Animal Hospital —Grandview, MO
- Full-time
- 2 years
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Lobby CSR Medical Equipment
Northern Pharmacy & Medical Equip Corp —Baltimore, MD
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Reliable transportation
- Disability insurance
- Health insurance
Quick Apply
CUSTOMER SUPPORT REPRESENTATIVE
Citizen Advocates, Inc. —Malone, NY
- $17 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Customer Support Representative - Massena
Citizen Advocates, Inc. —Massena, NY
- $17 - $22 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Customer Service Representative
Quality Liquors —Daleville, IN
- $10 - $14 an hour
- Part-time
- Cleaning
- In-person
- Entry level
- COVID-19 protective measures
Quick Apply
Experienced Receptionist
Austin Veterinary Emergency and Specialty Center —Austin, TX
- $20 - $23 an hour
- Full-time
- Mid-level
- Critical & Intensive Care
- Neurology
- Health savings account
- Health insurance
Quick Apply
Regional On-Call CSR: Southwest Missouri
Missouri Farm Bureau Services —Missouri
- Part-time
- Office
- High school diploma or GED
- Organizational skills
Customer Support Representative - Ogdensburg
Citizen Advocates, Inc. —Ogdensburg, NY
- $17 - $22 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Client Service Representative at Blount Veterinary Clinic
Blount Veterinary Clinic —Maryville, TN
- $15 - $18 an hour
- Part-time
- OSHA
- Word processing
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Support Representative - Watertown
Citizen Advocates, Inc. —Watertown, NY
- $17 - $22 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Customer Service Representative
Pro Cooling Inc —West Park, FL
- $14 - $19 an hour
- Full-time
- Residential
- High school diploma or GED
- In-person
- Paid time off
Quick Apply
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Client Concern Advocate

Brody Pennell -
Los Angeles, CA

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer relationship building
High school diploma or GED
Desktop applications
Root cause analysis
Customer information system software
Technical Proficiency

Full Job Description

Description:

Job description:

Mission Statement:
At Brody Pennell Heating & Air Conditioning and our portfolio of companies we are committed to delivering exceptional customer service and maintaining the highest standards of quality and professionalism. We are dedicated to ensuring that every client’s experience with us is seamless, positive, and stress-free. Our team thrives on solving problems, providing support, and going the extra mile to exceed customer expectations.

Job Summary:

The Client Concern Advocate - is responsible for handling and resolving client inquiries, concerns, and complaints in a professional and timely manner. This role serves as the primary point of contact for clients, ensuring that their issues are addressed promptly, while maintaining a positive customer relationship. The Client Concern Advocate is also responsible for managing the customer care email inbox, handling overflow calls, tracking customer interactions, and supporting the call center manager in training new customer service representatives.

Key Responsibilities:

Handling Incoming Calls: Answer customer calls promptly, professionally, and with a solution-oriented approach. Identify the nature of their concerns, gather relevant details, and resolve the issue efficiently.
Client Communication: Actively listen to client concerns, offer clear explanations of company policies and procedures, and provide appropriate solutions within company guidelines.
Investigating Complaints: Research customer accounts, review documentation, and assess the situation to accurately resolve complaints or concerns.
Managing Customer Care Email: Monitor and respond to customer concerns via email, ensuring responses are provided within 5 minutes or less. Enter all customer interactions into the tracker daily for accountability.
De-escalating Conflict: Maintain professionalism and composure when dealing with frustrated or upset customers, utilizing effective conflict resolution and communication techniques.
Escalating Complex Issues: Recognize when an issue requires further attention from another department or escalation to higher management and route accordingly.
Documenting Interactions: Accurately document all client interactions, detailing the nature of the concern, actions taken, and resolutions provided within the Service Titan system.
Outbound Calls & Overflow Management: Make outbound calls to existing clients as needed, handling any overflow phone calls to ensure consistent service levels.
Customer Satisfaction: Strive to resolve customer concerns effectively and promptly, ensuring that all interactions leave the customer satisfied and confident in our service.
Training & Support: Assist the call center manager in training new customer service representatives, answering questions, and maintaining the CSR training guide. Provide follow-up support as needed to ensure new employees are equipped for success.
Reporting: Fill out daily and weekly reports on customer concerns, feedback, and call center performance. Ensure accuracy and timely submission of these reports.

Required Skills:

Excellent Communication Skills: Strong listening, clear articulation, and the ability to adapt communication style to fit a variety of customer personalities.
Problem-Solving: Able to analyze situations, identify the root cause of issues, and develop solutions to address customer concerns.
Product & Service Knowledge: In-depth understanding of Brody Pennell Heating & Air Conditioning's products, services, and policies to accurately respond to customer inquiries.
Customer Service Focused: A genuine desire to provide outstanding customer service and maintain positive customer relationships.
Stress Management: Capable of remaining calm and composed, even under pressure or during difficult customer interactions.
Technical Proficiency: Familiarity with Service Titan, Excel systems, email management, and other call center software to effectively manage customer data and inquiries.

Requirements:

Qualifications:

High school diploma or equivalent; some college education preferred.
Previous experience in customer service or call center environment is a plus.
The ability to handle multiple tasks efficiently while maintaining a high level of accuracy and customer satisfaction.
Strong attention to detail and ability to follow procedures and protocols.

Physical Requirements:

Ability to sit at a desk and operate a computer for extended periods.
Ability to handle high call volumes and respond to email inquiries in a timely manner.

Quick Apply

Refine Your Search

Client Advocate/Csr jobs

Client Concern Advocate

Insurance Senior Client Service Representative - Property & Casualty

Licensed CSR - Agent (Base + Commission)

Customer Service Representative (CSR)

Bilingual CSR

Commercial Lines Insurance Customer Service Representative

Relief Customer Service Representative

Customer Service Representative

Client Care Representative

Veterinary Client Service Representative

Lobby CSR Medical Equipment

CUSTOMER SUPPORT REPRESENTATIVE

Customer Support Representative - Massena

Customer Service Representative

Experienced Receptionist

Regional On-Call CSR: Southwest Missouri

Customer Support Representative - Ogdensburg

Client Service Representative at Blount Veterinary Clinic

Customer Support Representative - Watertown

Customer Service Representative

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