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Lead Housing Specialist (Maui)

Hawaiian Community Assets
Wailuku, HI

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Job Details

Full-time
$62,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Conducting training sessions
Workshop facilitation experience

Full Job Description

Reports to: Program Manager

Location: Hawaiʻi residents only; based in Maui (with occasional in-person engagements)

Status: Full-time, 32 hours/week

Compensation: $62,000/year + benefits

Organizational Overview

Hawaiian Community Assets (HCA) is a HUD-approved housing counseling agency and nonprofit 501(c)(3) organization committed to building the capacity of low- and moderate- income communities in Hawaiʻi to achieve and sustain economic self-sufficiency, with a particular focus on Native Hawaiian communities.

Position Summary

The Lead Housing Counselor provides comprehensive housing counseling services while supporting the team’s Program Manager with leading and supporting a team of housing counselors. The position leads case management efforts, facilitates group education workshop, drives outreach and partnerships, ensures compliance with HUD and organizational standards, and supports internal capacity building. The Lead Counselor will also serve as a subject matter expert and trainer for new or existing staff, supporting quality service delivery and performance excellence across HCA’s Financial Opportunity Centers.

Key Responsibilities

Leadership & Supervision

Provide mentorship and support to a team of 1-2 housing counselors
Participate in team hiring, onboarding, and training processes
Assist Program Manager with day-to-day operations and office coordination
Assist Program Manager in ensuring team meets performance goals and standards
Support Program Manager in program development and staff evaluations
Serve as point-of-contact if the Program Manager is not available

Service Delivery

Deliver one-on-one housing counseling and financial coaching to clients
Conduct financial and housing education group workshops
Assist clients with accessing community resources
Maintain accurate and timely client case files using OTIS or other platforms
Support clients in achieving housing and financial milestones through tailored education, action planning, and navigation of required documentation and processes
Connect clients with relevant wraparound services and community resources that promote long-term financial security, economic mobility, and housing stability.

Program Coordination & Outreach

Promote HCA services to residents, employers, nonprofits, developers, and government agencies
Coordinate with external partners to host workshops, webinars, and community events
Manage and Coordinate outreach events and communications that align with yearly Outreach Plan
Attend stakeholder meetings, as requested by Program Manager

Compliance & Reporting

Ensure all counseling services adhere to HUD’s National Industry Standards
Maintain records in compliance with HUD, USDA, and HCA policies
Monitor and report on client pipeline, referrals, and service outcomes
Support audit and quality control activities as directed, including file auditing
Assist with preparing reports as requested to facilitate grant applications and to address inquiries from internal and external sources

Training & Capacity Building

Support staff by sharing best practices and coaching
Participate in team meetings, cross-training, and special project coordination
Update training materials and provide technical assistance to certified trainers

Qualifications

Minimum Requirements

HUD Housing Counselor Certification (or ability to secure within first 6 weeks of employment)
High School Diploma/GED (required); Bachelors degree preferred
1+ year experience in case management, housing, finance, or education
Strong verbal and written communication skills
Ability to facilitate group trainings and one-on-one sessions effectively
Comfortable working independently and within a remote, collaborative team

Preferred Qualifications

Basic understanding of Department of Hawaiian Home Lands (DHHL) and housing programs
Familiarity with financial coaching, credit counseling, lending practices, or mortgage assistance
Willingness to travel inter-island and work flexible hours, including weekends
Proficiency in Microsoft Office, Zoom, Teams, and cloud-based databases (e.g., OTIS)

Benefits

Health, dental, and life insurance
Paid Time Off (after six months of employment)
401(k) with employer match (after 5 years vested)
Flexible Spending Account (FSA)
Professional development opportunities locally and nationally

Work Location: Hybrid remote in Wailuku, HI 96793

Apply Now

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