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Senior Associate Client Success Specialist

NTT Global Data Centers -
Remote

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Job Details

Full-time
$81,400 - $110,100 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Meeting minutes
Project reporting
Data Center Operations
Knowledge management
Computer operation
Managing customer accounts
Customer communication
Data center experience
Customer relationship building
Client onboarding
Requirements specification
Requirements design
Technical documentation
Spreadsheets
IT service management
Mid-level
Project communication management
Quality assurance experience within IT
3 years
Quality reports
Managing clients in a customer support role
IT infrastructure
Technical solutions implementation
Bachelor's degree
Client services experience
Requirements analysis
Desktop applications
Vendor communication
Client retention strategy
Meeting facilitation

Full Job Description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Senior Associate Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for small to mid-size enterprise and retail clients.

What we are looking for

KEY RESPONSIBILITIES

Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
Establishes and maintains effective client relationships.
Effectively communicates and interacts with clients, vendors, and internal department team members.
Maintains periodic account health assessments to drive client retention.
Gathers and tracks client requirements and specifications, including changes.
Develops and maintains various client account documentation.
Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
Prepares status reports to keep management, clients, and project team informed of project status and related issues.
Recommends appropriate process and procedure revisions in support of continuous improvement.
Coordinates, tracks and reports on quality assurance metrics and testing.
Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
Manages key support systems related to technology systems, training, documentation, and knowledge management.
Performs other tasks as assigned.

KNOWLEDGE & ATTRIBUTES

Working knowledge of Microsoft Office Suite
EXCEL Experience is a must
Knowledge of IT infrastructure preferred
Knowledge of IT managed services and/or cloud computing a plus
Knowledge of ITIL a plus
Knowledge of SSAE 16 and other industry certifications a plus
Possess excellent problem solving, critical thinking and interpersonal skills
Possess excellent verbal and written communication skills
Possess excellent client service skills
Highly motivated self-starter

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

B/S degree or equivalent education and/or work experience required.
PMP Certification a plus, but not required.

REQUIRED EXPERIENCE

Must have a minimum of 3-5 years of relevant experience, 2+ years in the data center co-location industry preferred.

PHYSICAL REQUIREMENTS

Primarily sitting with some walking, standing, and bending.
Able to hear and speak with others and to use a telephone and 2-way radio.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
Ability to lift and carry objects weighing up to 20 pounds.

Work conditions & other requirements

Remote, with ability to travel and work in regional data center locations
Occasional time spent in data center and typical office environment with varying temperatures and noise levels.
Extensive daily usage of computer and/or workstation keyboards and terminals.
Periodic travel to other NTT GDC Americas locations, and client or vendor sites.
Must be able to respond to emergency situations at the data center.
Responsible to carry a cell phone and provide 24 x 7 support as needed.
Must be willing to work outside normal business hours, including weekends, late nights, holidays.

Compensation Pay Range

"This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $81,400 - $110,100.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.”

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Now

Refine Your Search

Client Infrastructure Specialist jobs

Senior Associate Client Success Specialist

Maintenance Procedure Card (MPC) Specialist- Naval Ship HM&E

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Senior Geophysical Lead

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Electrical Discipline Lead

Senior Traffic Analyst

Estate Planning / Elder Law Attorney

Lead Controls Systems Specialist - OSI PI

VeterinaryTechnician Specialist (VTS) - Anesthesia

Regional Clinical Manager (BCBA)

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Automation Specialist

CEQA Specialist - Biological Resources

Application Support and Customer Experience Specialist

Specialist - Data Engineering

Tier 3 Engineer

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