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AVP of Client Services (Remote)

Businessolver, Inc. -
Remote

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Job Details

$90,000 - $140,000 a year

Qualifications

Benefits administration
Customer communication
Managing clients in a customer support role
Customer relationship management
Relationship management
Technical Proficiency
Project stakeholder communication
Analytics

Full Job Description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

The AVP of Client Services is a driver of execution. This role is accountable for delivering a consistent, high quality client experience. You are responsible for proactive management, driving accountability and operational execution at all touch points for your clients. The ideal candidate supports all client related activities as well as the needs of the team in order to deliver client delight.

The Gig:

Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance
Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly
Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance
Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks
Manage team members by conducting regular 1:1s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks
Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
Engage in ongoing educational opportunities on product releases, updates and system functionality

What you need to make the cut:

8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
Bachelor’s Degree in Management, Communication or similar field preferred
Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
Highly motivated, confident, energetic and must possess a positive attitude
Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
You must be a resourceful and creative problem solver – constructively working with team members to find solutions
Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
Desire to learn about the newest cutting edge technology and passion for continuous learning
Availability to travel up to 15%

The pay range for this position is $90K to $140K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

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