Top 19168 Client Manager Jobs

Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Portsmouth, NH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
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Revenue Cycle Client Manager, Network Operations-FQHC, 5+ Years of experience
Orchard Medical Management —Manchester, NH
- Full-time
- CPR Certification
- 5 years
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
Physical Therapist Case Manager: Home Health
21st Century Home Health Services Inc. —Santa Cruz, CA
- $120,000 - $135,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
- Health insurance
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Physical Therapist Case Manager: Home Health
21st Century Home Health Services Inc. —Petaluma, CA
- $120,000 - $135,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Clearwater, FL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
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Hospice RN Case Manager - Full Time
Ecumen —Saint Cloud, MN
- $40 - $46 an hour
- Full-time
- Nursing
- RN License
- HIPAA
- Health savings account
- Disability insurance
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CASE MANAGER -MH ADULT
Southside Behavioral Health —South Boston, VA
- $44,435 - $77,761 a year
- 8 hour shift
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
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Account Manager II
Paylocity —Meridian, ID
- $23 - $26 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
12d
RN Case Manager
Moments Hospice —Oconto, WI
- $75,000 - $90,000 a year
- Full-time
- RN License
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
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3d
RN / Hospice Nurse Case Manager
Hospice of Dubuque —Dubuque, IA
- Weekends as needed
- Background check
- Clean driving record
- Up to 50% travel
- Mileage reimbursement
- Health savings account
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Customer Account Specialist
Magris Talc —Three Forks, MT
- $47,137 - $58,921 a year
- Full-time
- 5 years
- Mid-level
- Associate's degree
Case Manager
The Mental Health Association of Columbia-Greene Counties, Inc. —Hudson, NY
- $20.00 - $22.50 an hour
- Full-time
- Bilingual
- Office
- 3 years
- Profit sharing
- Mileage reimbursement
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Senior Case Manager - Personal Injury Law
Sweet James —Newport Beach, CA
- $75,000 - $90,000 a year
- Full-time
- Bilingual
- Spanish
- Mid-level
- Free parking
- Health savings account
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Home Health Occupational Therapy Case Manager
Adara Home Health —Rochester, MN
- $70,000 - $100,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Mileage reimbursement
- AD&D insurance
Quick Apply
Homeless Adult Targeted Case Manager
Cross Roads Case Management, LLC —Bangor, ME
- Up to $25 an hour
- Full-time
- Nursing
- Microsoft Outlook
- Adults
- Travel reimbursement
- Paid training
Quick Apply
Physical Therapist Case Manager: Home Health
21st Century Home Health Services Inc. —Calistoga, CA
- $120,000 - $160,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
Part Time / Weekend Physical Therapist Case Manager: Home Health
21st Century Home Health Services Inc. —Richmond, CA
- $120,000 - $135,000 a year
- Choose your own hours
- CPR Certification
- Computer literacy
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
UM Case Manager/Appeals Coordinator
Havenwyck Hospital (UHS) —Auburn Hills, MI
- $60,000 - $69,000 a year
- Full-time
- Background check
- LMFT
- Nursing
- Loan repayment program
- Health insurance
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Personal Injury Client Advocate
Zayed Law Offices —Joliet, IL
- $45,000 - $60,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Client Success Manager

PatientNow -
Remote

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Job Details

Full-time
$70,000 - $90,000 a year

Qualifications

Customer communication

Full Job Description

Company Overview: Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The Client Success Manager is responsible for managing a high-volume portfolio of PatientNow customers, including single-location medspas, salons, and growing aesthetic practices. This customer segment operates at significant scale, making operational efficiency, digital engagement, and smart automation just as important as building trusted customer relationships.

This individual contributor will own customer retention, product adoption, and expansion within their portfolio while helping build and optimize scalable customer success programs. The ideal candidate enjoys designing efficient processes, leveraging automation and AI tools, and delivering exceptional customer experiences across a large book of business. This position reports to the Director of Client Success and is fully remote.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage a high-volume portfolio of customers, delivering proactive guidance that drives adoption, retention, and customer satisfaction.
Execute a scalable customer engagement strategy by leveraging automation, digital communication, and personalized outreach throughout the customer lifecycle.
Build, maintain, and optimize automated playbooks within ChurnZero, including health score triggers, risk alerts, onboarding journeys, and renewal campaigns.
Utilize AI tools such as ChatGPT, Microsoft Copilot, ProShort, or similar technologies to create personalized customer communications, educational content, and workflow efficiencies.
Identify customer health trends using ChurnZero data, product usage metrics, and other leading indicators, proactively engaging customers at risk of churn.
Drive product adoption and identify opportunities for upsell and cross-sell through consultative customer conversations and business reviews.
Develop and deliver digital-first engagement programs, including webinars, video communications, scalable business reviews, and educational campaigns.
Partner closely with Sales, Support, Product, and Customer Success leadership to improve customer experiences, refine processes, and share customer insights.
Maintain accurate customer records and activity within ChurnZero and Salesforce to ensure visibility into customer health, engagement, and business outcomes.
Stay current on PatientNow products, payment solutions, AI capabilities, and trends within the medical aesthetics industry to provide strategic guidance to customers.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics.

Communications - Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.

Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Education/Experience:

2+ years of Client Success Management or Account Management experience, preferably managing a high-volume book of business.
Experience leveraging customer success platforms such as ChurnZero, Gainsight, Totango, or similar solutions.
Hands-on experience using automation and AI tools to improve customer engagement and operational efficiency.
Experience with CRM platforms such as Salesforce preferred.
Strong analytical skills with the ability to interpret health scores, customer usage data, and renewal indicators to prioritize engagement.
Excellent written and verbal communication skills, with the ability to create compelling digital customer experiences at scale.
Process-oriented mindset with enthusiasm for building and improving scalable customer success programs.
Highly organized with exceptional time management skills and the ability to effectively prioritize a large customer portfolio.
Strong sense of ownership, accountability, and customer advocacy.
Familiarity with PatientNow or similar practice management, healthcare SaaS, or payment platforms is preferred.
Experience supporting customers within SaaS, healthcare technology, medical aesthetics, or related industries is preferred.

The pay range for this role is:
70,000 - 90,000 USD per year(Remote (United States))

Quick Apply

Refine Your Search

Client Manager jobs

Client Success Manager

Registered Client Administrative Manager

Revenue Cycle Client Manager, Network Operations-FQHC, 5+ Years of experience

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Physical Therapist Case Manager: Home Health

Registered Client Administrative Manager

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CASE MANAGER -MH ADULT

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Case Manager

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Home Health Occupational Therapy Case Manager

Homeless Adult Targeted Case Manager

Physical Therapist Case Manager: Home Health

Part Time / Weekend Physical Therapist Case Manager: Home Health

UM Case Manager/Appeals Coordinator

Personal Injury Client Advocate

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