Top 61922 Client Partner 2 Jobs

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Implementation Specialist
Included Health —Remote
- $35 - $45 an hour
- Full-time
- Urgent Care
- Mid-level
- 3 years
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Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Customer Success Specialist
InsCipher —Remote
- $23 - $26 an hour
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
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3d
Inpatient RNs Now Hiring: Starting at $56/hr
ShiftMed —Albuquerque, NM
- From $56 an hour
- Overtime
- CPR Certification
- Current TB test
- RN License
- COVID-19 protective measures
- Disability insurance
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Inpatient RNs Now Hiring: Starting at $56/hr
ShiftMed —Albuquerque, NM
- From $56 an hour
- Overtime
- CPR Certification
- Current TB test
- RN License
- COVID-19 protective measures
- Disability insurance
Quick Apply
Inpatient RNs Now Hiring: Starting at $56/hr
ShiftMed —Santa Fe, NM
- From $56 an hour
- Overtime
- CPR Certification
- Current TB test
- RN License
- COVID-19 protective measures
- Disability insurance
Quick Apply
Inpatient RNs Now Hiring: Starting at $59/hr
ShiftMed —Albuquerque, NM
- From $59 an hour
- Overtime
- CPR Certification
- Current TB test
- RN License
- COVID-19 protective measures
- Disability insurance
Quick Apply
Registered Dietitian Nutritionist (Everett or Seattle)
LIFELONG HEALTH FOR ALL —Seattle, WA
- $27.60 - $42.63 an hour
- Full-time
- Hybrid work
- Serving
- Current TB test
- Mid-level
- Paid holidays
- Disability insurance
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Personal Injury Client Advocate
Zayed Law Offices —Joliet, IL
- $45,000 - $60,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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Mortgage Processor
Griffin Funding, Inc. —San Diego, CA
- $55,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
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10d
Contact Center Sales Representative
MCI Careers —Las Cruces, NM
- $12.00 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Mortgage Account Executive (Somali/English Bilingual) - Columbus, OH
Guidance Residential —Columbus, OH
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Disability insurance
- Health insurance
Quick Apply
Inpatient RNs Now Hiring: Starting at $56/hr
ShiftMed —Santa Fe, NM
- From $56 an hour
- Overtime
- CPR Certification
- Current TB test
- RN License
- COVID-19 protective measures
- Disability insurance
Quick Apply
Sales Support Representative
LDI Solutions, LLC. —Rochester, NH
- $50,000 - $60,000 a year
- Full-time
- Marketing
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
Service Consultant- Commercial Lines
BHC Insurance —Lowell, AR
- From $40,000 a year
- Full-time
- Background check
- Customer service
- English
- Paid holidays
- Health insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Onsite Recruiter/Coordinator (Bilingual)
Graham Personnel Services —Ennis, TX
- $40,000 - $45,000 a year
- Full-time
- Spanish
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
12d
Hospital Revenue Recovery Analyst, Level 1
Audley Revenue Solutions, LLC —Pittsburgh, PA
- $55,000 - $62,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Free parking
- Health insurance
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Client Partner 2 jobs

Remote Contact Center Supervisor

Implementation Specialist

Client Success Manager

Customer Success Specialist

Inpatient RNs Now Hiring: Starting at $56/hr

Inpatient RNs Now Hiring: Starting at $56/hr

Inpatient RNs Now Hiring: Starting at $56/hr

Inpatient RNs Now Hiring: Starting at $59/hr

Registered Dietitian Nutritionist (Everett or Seattle)

Personal Injury Client Advocate

IT Application Manager

Mortgage Processor

Contact Center Sales Representative

Mortgage Account Executive (Somali/English Bilingual) - Columbus, OH

Inpatient RNs Now Hiring: Starting at $56/hr

Sales Support Representative

Service Consultant- Commercial Lines

TIER 2 HELPDESK TECHNICIAN

Onsite Recruiter/Coordinator (Bilingual)

Hospital Revenue Recovery Analyst, Level 1

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