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Manager - Client Operations

Clinical Pathology Laboratories, Inc -
Tyler, TX

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Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer relationship building
Customer relationship management
Cross-functional communication

Full Job Description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA - is it in yours?

This opportunity is full-time during first shift and will require travel.

In this role, you will:

Client Relationship Management

Serve as the primary operational liaison for assigned clients post-implementation
Build and maintain strong, professional relationships with key client stakeholders
Conduct regular check-ins to assess satisfaction, identify concerns, and proactively address needs

Cross-Functional Collaboration

Partner closely with Sales where appropriate to ensure smooth handoff post-contract execution
Maintain clear role boundaries: Sales owns growth and new business; this role owns service and retention
Collaborate with Compliance, Sales, HR, and other functions as needed to support operational execution

Performance Monitoring & Reporting

Track and manage key performance indicators (e.g., turnaround times, service levels, client satisfaction)
Provide regular updates to leadership on account health, risks, and opportunities for improvement
Identify trends and recommend operational enhancements

Issue Resolution & Escalation Management

Lead resolution of client concerns, coordinating cross-functional teams as needed
Escalate systemic issues appropriately and drive timely closure
Communicate clearly and consistently with clients throughout resolution processes

Service Delivery & Operational Oversight

Ensure services are delivered in accordance with company standards and client expectations
Partner with internal operations teams (lab, logistics, phlebotomy, etc.) to ensure seamless execution
Monitor service performance and drive continuous improvement

All you need is:

Bachelor’s degree or equivalent experience required
5+ years of experience in healthcare operations, client relations, or service delivery roles
Demonstrated ability to manage external relationships in a non-sales capacity
Strong problem-solving, communication, and organizational skills
Ability to influence without direct authority and navigate cross-functional environments

We’ll give you:

Appreciation for your work
A feeling of satisfaction that you’ve helped people
Opportunity to grow within the organization
Free lab services for you and your eligible dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) that includes a generous company match
A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply Now

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