TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
A Brief Overview
The Executive Director, ASO Service and Operations, is responsible for leading our Administrative Services Outsourcing (ASO) business operations. This role is responsible for delivering exceptional client experiences to TriNet's ASO customers. The ideal candidate will be a strategic leader with deep expertise in cross-functional collaboration across service, customer retention, and technology teams.
What you will do
- Drive ASO performance to deliver against the leading and operational metrics aligned to TriNet’s strategy.
- Drive operational efficiency by incorporating the capabilities of TriNet’s Global Capabilities Center (GCC) in India.
- Accountable for ASO client relationships, ensuring satisfaction and retention.
- Influence platform enhancements based on client feedback and market trends.
- Foster cooperation, communication, and commitment among team members and across boundaries to ensure achievement of Key Performance Indicators.
- Provides strategic direction and leadership for the development and execution of the client transition experience to include onboarding and offboarding.
- Direct and perform all management responsibilities leading a team of managers, consultants, and specialists to support customer inquiries efficiently and effectively via phone, email, and chat.
- Partners with the business areas to develop strategies to support the business and specific objectives for function; develops and manages budget, resourcing, policies, and procedures to support the functional infrastructure.
- Supports roll out of new solutions to ASO clients, helping build new capabilities and assisting in the transition.
- Maintains knowledge of laws, regulations, and best practices in employment law, human resources, payroll tax, and talent management to ensure internal processes and practices maintain compliance and best practices standards.
- Hire, attract, retain, and develop talent while providing exceptional leadership in alignment with TriNet’s Core Values.
- Performs other duties as assigned
- Complies with all policies and standards
Education Qualifications
- Bachelor's Degree or equivalent work experience required
- Master's Degree or equivalent work experience preferred
Experience Qualifications
- Typically 10+ years related business experience leading teams preferred
Skills and Abilities
- Proven success in leading cross-functional teams and driving business transformation. (Advanced proficiency)
- Foundational understanding of Human Resources compliance and employment law, in addition to Payroll Tax jurisdictions and filings. (Intermediate proficiency)
- Excellent leadership, communication, interpersonal, negotiation and customer service skills. (Advanced proficiency)
- Strong financial acumen and experience. (Intermediate proficiency)
- Ability to adapt to a fast paced continually evolving business and work environment while balancing multiple priorities. (Intermediate proficiency)
- Proven ability to influence, communicate, and present thoughts clearly and concisely to senior level executives. (Advanced proficiency)
- Exceptional interpersonal and leadership skills reflecting a desire and ability to connect with employees at all levels in authentic and meaningful ways. (Advanced proficiency)
- Demonstrated success building high-performing teams. (Advanced proficiency)
- Demonstrated dedication to high professional ethical standards and a diverse workplace. (Advanced proficiency)
- AI literacy and enthusiasm for leveraging emerging technologies to transform customer experiences preferred. (Intermediate proficiency)
Travel Requirements
Some travel required, up to 25%
Work Environment
- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
The preferred location for this role is Atlanta, GA, and the salary range for this location is $165,300.00 to $330,625.00. All qualified external applicants will be considered for an in-office role, based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.
