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Client Relationship Manager

Alexander Group
Chicago, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Qualifications

Stakeholder engagement
Customer relationship building
Phone communication
Networking through cold outreach
B2B business model
Bachelor's degree
Sales intelligence tools
Sales management systems proficiency
Client acquisition
Corporate sales environment
CRM system proficiency
Sales automation technologies
Consultative selling
Client interaction via phone calls

Full Job Description

Description:

Alexander Group: The Go-to-Market Consulting Leaders

Alexander Group provides go-to-market consulting services to marketing, sales, service and talent leaders. With over 40 years of developing practical, executable solutions, we are singularly focused on helping commercial teams unlock their full potential and reach new revenue goals. With a robust network of offices, Alexander Group maximizes growth opportunities for our clients around the globe.

Founded in 1985, we’ve served more than 3,000 companies around the world, across all industries. This experience gives us not only a highly sophisticated set of best practices to design go-to-market strategy—we also have a rich repository of industry data that informs all of our recommendations.

Our dedication to sales strategy and revenue growth has led to:

More than 70% of our clients being Fortune 500 corporations
Project work in more than 25 countries
Extensive industry experience in B2B markets

Position Overview:

The Client Relationship Manager owns strategic engagement across a defined portfolio of accounts, deepening executive relationships and expanding Alexander Group’s presence within target organizations. This role requires judgment, initiative, and a consultative mindset to identify whitespace, activate new stakeholders, and generate qualified engagement that builds pipeline in support of practice growth priorities.

The Client Relationship Manager works closely with practice area leaders and sector leads to ensure accounts are covered, signals are acted on, and opportunities are surfaced at the right moment.

Responsibilities:

Developing and maintaining a deep understanding of Alexander Group’s service offerings, core value propositions and points of differentiation — and applying that knowledge to every client interaction
Assessing target accounts to identify business developments, key buyers and relevant opportunities for Alexander Group engagement
Building and managing a prioritized portfolio of target accounts, using business signals, responsiveness data and sector relevance to guide engagement strategy
Engaging senior executives in meaningful, insight-led conversations that build credibility, establish relevance and advance the buyer relationship over time
Identifying stakeholder gaps across buying centers and developing plans to broaden Alexander Group’s presence and relationships within accounts
Pre-qualifying opportunities through direct conversations with senior executives via phone and web conference, surfacing fit and readiness before engaging practice area leaders
Supporting practice growth initiatives by maintaining account momentum, building pipeline and coordinating closely with practice area leaders on priorities
Providing consistent account stewardship between major seller interactions, including signal tracking, relationship maintenance and content-based engagement
Partnering with practice area leaders on pipeline and account reviews, escalating project-ready signals promptly
Delivering concise, outcome-focused updates to internal stakeholders on account progress and pipeline development

Requirements:

Bachelor’s degree
Seven or more years of experience in business development, account management, or client engagement in business-to-business markets
Professional services, management consulting, or advisory firm experience strongly preferred; exposure to Manufacturing, Technology or Media industries a plus
Demonstrated ability to assess accounts strategically, identify key buyers, and develop outreach that generates qualified conversations
Strong verbal communication skills, including experience conducting discovery or qualification conversations with senior executives via phone and web conference
Demonstrated ability to manage executive relationships independently and navigate complex, multi-stakeholder organizations
Strong judgment in prioritizing accounts and opportunities with limited direction
Proficiency in Salesforce or equivalent CRM; comfort using tools like LinkedIn Sales Navigator, Google Alerts or similar platforms for account intelligence
Familiarity with AI-powered productivity and sales tools such as Microsoft Copilot, Gong and Outreach.io preferred
Excellent written communication skills, with the ability to tailor messaging to senior executive audiences

Salary: $110,000 – 130,000.

Bonus eligible.EEO Employer. Desired Work Eligibility: Eligible to work in the U.S. with no current or future restrictions or sponsorship. TN visa accepted.

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