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Client Account Manager

High Performance Computer Services -
Ashland, KY

Quick Apply

Job Details

Full-time

Benefits

Paid time off

Qualifications

Customer communication
Teamwork
Customer retention
Supplier management experience
In-person customer service
Schedule management
Business development experience
Account management experience
Solution selling approach

Full Job Description

Key responsibilities include leading technology review meetings, presenting service performance insights, managing service level agreements (SLAs), and translating business needs into technical briefs for project scoping. Success in this role requires commercial awareness, the ability to explain technical information clearly to senior stakeholders, and experience with MSP tools like NinjaOne, IT Glue, or ConnectWise.

· Relationship Management: Build partnerships with senior stakeholders and position the MSP as a strategic IT partner.

· Account Development: Identify infrastructure gaps and drive commercial growth through proactive account reviews.

· Contracts and Commercials: Ensure accurate renewal terms and support the preparation of quotes and proposals.

· Project Collaboration: Align project requirements with client objectives and coordinate with technical teams for delivery.

· Client Satisfaction: Monitor feedback, resolve escalations, and maintain retention through proactive communication.

Client Account Manager (CAM) to every account to serve as a single point of contact. This role works alongside a Technical Account Manager (TAM) to provide strategic IT guidance and ensure consistent service.

…

Position Summary:

High Performance Computer Services is seeking a Corporate Account Manager to inherit and grow an established portfolio of approximately 50 managed clients representing end users across the Tri-State. This role is ideal for a commercially strong account manager with MSP or IT services experience, strong consultative selling skills, and enough technical fluency to lead first-pass discovery and recommendations for common opportunities while partnering with sales engineering on more complex designs.

This is a relationship-owner role first. Success comes from building trust, leading roadmap conversations, identifying practical technology improvements, advancing opportunities with discipline, and expanding accounts through excellent client service and referral-based growth.

What You Will Own:

· Serve as the primary relationship owner for an assigned portfolio of managed clients.

· Meet regularly with clients in person and remotely to review priorities, identify risks, and maintain strong satisfaction.

· Lead account reviews, roadmap discussions, and multi-quarter planning conversations.

· Identify and develop opportunities tied to lifecycle management, security, infrastructure, productivity, and service improvements.

· Independently handle standard opportunities such as workstation refreshes, Microsoft 365 and licensing changes, backup renewals, firewall renewals, and standard stack updates.

· Partner with sales engineering for design-heavy, nonstandard, or higher-complexity opportunities.

· Present recommendations, proposals, and business cases clearly to client stakeholders.

· Manage opportunity workflow, deadlines, follow-up, and margin awareness from discovery through close.

· Work closely with the technical account manager on purchasing, reporting, scheduling, and opportunity administration.

· Build vendor and supplier relationships and make effective use of available incentives and programs.

· Expand existing accounts and generate referral-based new business opportunities.

Must-Have Qualifications:

· 3+ years of experience in account management, client success, consultative sales, or a similar client-facing role in an MSP, IT services, or B2B technology environment.

· 2+ years of experience growing accounts, managing revenue responsibility, or advancing technology solution opportunities.

· Strong customer service, meeting leadership, presentation, and follow-through skills.

· Ability to organize multiple opportunities, priorities, and deadlines without losing momentum.

· Comfort discussing common MSP solutions and translating business needs into practical recommendations.

· Technical fluency across core MSP offerings and the judgment to know when to engage a sales engineer or architect.

· Strong communication, problem-solving, and critical-thinking skills.

· Ability to adapt quickly, work well under pressure, and maintain a professional client presence.

Preferred Qualifications:

· Experience with Microsoft 365, endpoint lifecycle planning, backup, networking, firewalls, and security offerings.

· Experience building account plans, quarterly business reviews, or multi-year technology roadmaps.

· Experience working with vendor quoting, supplier programs, or incentive structures.

· Prior experience collaborating with presales engineers, solution architects, or project teams.

· Previous experience working for a managed service provider is strongly preferred.

What Success Looks Like:

· Become a trusted advisor to the assigned client base and maintain strong client satisfaction.

· Keep the opportunity pipeline organized, active, and well-communicated.

· Increase wallet share and account retention through relevant, well-positioned recommendations.

· Reduce unnecessary presales dependency by independently driving standard opportunities.

· Build realistic 12-month account plans and longer-term roadmaps that align with client needs and business goals.

Work Environment and Reporting:

· Based out of the Ashland, KY office; this is not a remote position.

· Regular travel three or more days per week to client sites throughout the Tri-State.

· Reports to the CEO

· Typical schedule is 9:00 a.m. to 5:00 p.m., Monday through Friday

· Must be able to pass a drug test.

Benefits:

Paid time off

Work Location: In person

Quick Apply

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