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Client Success Manager

Hive Marketing -
Remote

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Job Details

Full-time
From $50,400 a year
12 days ago

Benefits

Paid time off

Qualifications

Social media advertising campaigns
Managing customer accounts
Client onboarding
AI tools proficiency
Account development
Meta Ads
Managing clients in a customer support role
Social media client interactions
Sales pipeline
Client retention strategy
Patience
Face-to-face client meetings
Lead generation campaigns
Account management experience
Marketing agency experience
Marketing
Facebook Ads Manager

Full Job Description

Account Manager (Client Fulfillment Owner)

Remote

Comp: $50K base + up to 2.5% recurring commission on the revenue you retain and grow across your book. Keep clients happy and your pod growing, and your income climbs with it. Top AMs here clear $80K+.

About Hive Marketing:

Hive is an Utah based performance marketing agency scaling toward $1M MRR. We run paid ads, content production, and full-funnel fulfillment for home services and healthcare businesses. We’re at 70+ clients and growing fast.

You won’t be building the plane while flying it. The systems are already built. Media buyers, copywriters, editors, and GHL specialists are already in place. Your job is to run your pod, coordinate with your team, and make sure your clients win.

This role reports into a pod structure with experts and leadership around you. It’s also the launch pad to bigger opportunities as we scale. Ambitious people move up here fast.

You’ll own a pod of 15-30 clients. Keep them. Grow them. Make sure they win.

That means:

The full client relationship, from the second they onboard to the second they "graduate"
Constant Strategizing: bringing new angles and marketing strategy to the client. Being Proactive vs reactive.
Onboarding execution: every system live, every deliverable is on time
Coordinating with your team to hit deadlines and quality standards
Green-lighting ad launches, and funnel builds before they go live
Daily client communication with clear performance updates and next steps. Never waiting for the client to "pull" an update out of you.
Tracking appointment volume, cost per appointment, pipeline health, and revenue impact
Catching problems early and bringing solutions, not excuses

How We Measure You

Client retention and pod growth
Complete ownership of any task you touch
Appointment volume and cost per appointment
Content velocity and quality
Nothing falls through the cracks
Clear, proactive daily client communication
Minimal escalation to leadership
Highly organized and process-driven
Comfortable enforcing deadlines across teams
Calm under pressure
Can speak clearly about results and KPIs
Fixes problems instead of passing them along

The 10 Habits We Expect

1. Proactive communication. Clients never chase you for updates.

2. Relationship ownership. You build trust while holding boundaries.

3. Brand vigilance. Every piece of content feels like the client.

4. Obsessed with results. Performance is always visible and explained.

5. Proactive problem-solving. Issues surface early with solutions attached.

6. Clear expectations. No over-promising. No surprises.

7. Extreme ownership. No blame-passing. Ever.

8. Extension of the client’s team. You think “we,” not “you.”

9. Consistency. Same care in month six as month one.

10. Listens and implements. Clients feel heard and see action taken.

SPECIFIC SKILLS REQUIRED:

Marketing or lead gen agency background
High-ticket service fulfillment experience
Managed 10 to 15 client accounts at once
Performance-driven or ops-driven environment
Meta Ads Manager experience
Up to date on social media marketing (trends and best practices)
Familiar with AI

Plus:

Highly organized and process-driven
Comfortable enforcing deadlines across teams
Calm under pressure
Can speak clearly about results and KPIs
Fixes problems instead of passing them along

This Role Is Not For You If You…

Come from pure customer support
You think effort = results
Avoid accountability or need constant direction
Can’t speak confidently about metrics
Can't bring new angles to the client

How to Apply

Provide a resume and record a 2 to 3 minute Loom and tell us your background, your skills, and the hardest client situation you’ve ever owned and how you fixed it.

We read every one. The people who take this seriously are the people we hire.

Excited to meet you.

Job Type: Full-time

Pay: From $50,400.00 per year

Benefits:

Paid time off

Work Location: Remote

Quick Apply

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