Top 20406 Client Retention Manager Jobs

Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Client Success Manager
Included Health —Remote
- $93,850 - $122,856 a year
- Full-time
- 5 years
- Urgent Care
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Registered Nurse Care Manager - Clinical Diabetes Educator; $30,000 Sign On, $15,000 Relocation, and Retention Bonus eligible
Yukon-Kuskokwim Health Corporation —Bethel, AK
- From $54.95 an hour
- Full-time
- Nursing
- RN License
- Hospital
- Paid holidays
- Disability insurance
Physical Therapy Manager - $25,000 Sign-On 3 years*, $15,000 Relocation and Retention Bonus Eligible
Yukon-Kuskokwim Health Corporation —Bethel, AK
- $59.17 an hour
- Full-time
- Management
- Hospital
- BLS Certification
- Paid holidays
- Disability insurance
Senior Accounting Manager
Profit Builders —Wichita, KS
- Full-time
- Office
- 8 years
- Bachelor's degree
- Profit sharing
- Health savings account
Client Account Manager
High Performance Computer Services —Ashland, KY
- Full-time
- Pass drug screening
- Office
- Business development experience
- Paid time off
Quick Apply
Operations Manager (US Citizenship/FT in-office Required)
IvoryCloud —Carlsbad, NM
- $95,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Commercial Lines Senior Account Manager-Agribusiness
Wraith Scarlett & Randolph —Woodland, CA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Senior level
- Communication skills
- Profit sharing
- Paid holidays
12d
Insurance Account Manager
Alliance Insurance Agency of Mankato —Mankato, MN
- From $48,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
11d
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
- Adults
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
12d
Assistant Branch Manager (Creedmoor Branch)
Atlantic Union Bank —Raleigh, NC
- $48,517 - $72,721 a year
- Computer literacy
- Writing skills
- Mid-level
- Profit sharing
Lead Board Certified Behavior Analyst (BCBA)- Center Based
Kadiant —Gainesville, GA
- From $95,000 a year
- Full-time
- Clinic
- Children
- Psychology
- Health insurance
- Dental insurance
Quick Apply
9d
Center Clinical Manager
Community Autism Services —Hooksett, NH
- $85,000 - $100,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Emergency and Critical Care Supervisor - Veterinary Health System
Colorado State University —Fort Collins, CO
- $60,000 - $72,000 a year
- Weekends as needed
- Background check
- Patient monitoring
- Mid-level
- Health insurance
- Dental insurance
9d
Retail Sales Manager - Bilingual Spanish
My Wireless - AT&T Authorized Retailer —Dallas, TX
- $33,929 - $55,000 a year
- Weekends as needed
- 18 years or older
- Spanish
- Inventory management
- Paid training
- Health insurance
Quick Apply
Director of DTC & App Commerce (Business Unit Lead)
New Beginnings Creator Network —Glendale, CA
- Full-time
- Sales
- 5 years
- Salesforce
Quick Apply
Assistant Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Willowbrook, IL
- $18 an hour
- Full-time
- Background check
- Hospitality
- 18 years or older
- Disability insurance
- Health insurance
Quick Apply
Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Branch Manager – Home Care Services
All Ways Caring HomeCare —Fairbanks, AK
- $75,000 - $80,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree

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Client Success Manager

PatientNow
Remote

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year

Qualifications

Customer communication

Full Job Description

Company Overview: Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The Client Success Manager is responsible for managing a high-volume portfolio of PatientNow customers, including single-location medspas, salons, and growing aesthetic practices. This customer segment operates at significant scale, making operational efficiency, digital engagement, and smart automation just as important as building trusted customer relationships.

This individual contributor will own customer retention, product adoption, and expansion within their portfolio while helping build and optimize scalable customer success programs. The ideal candidate enjoys designing efficient processes, leveraging automation and AI tools, and delivering exceptional customer experiences across a large book of business. This position reports to the Director of Client Success and is fully remote.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage a high-volume portfolio of customers, delivering proactive guidance that drives adoption, retention, and customer satisfaction.
Execute a scalable customer engagement strategy by leveraging automation, digital communication, and personalized outreach throughout the customer lifecycle.
Build, maintain, and optimize automated playbooks within ChurnZero, including health score triggers, risk alerts, onboarding journeys, and renewal campaigns.
Utilize AI tools such as ChatGPT, Microsoft Copilot, ProShort, or similar technologies to create personalized customer communications, educational content, and workflow efficiencies.
Identify customer health trends using ChurnZero data, product usage metrics, and other leading indicators, proactively engaging customers at risk of churn.
Drive product adoption and identify opportunities for upsell and cross-sell through consultative customer conversations and business reviews.
Develop and deliver digital-first engagement programs, including webinars, video communications, scalable business reviews, and educational campaigns.
Partner closely with Sales, Support, Product, and Customer Success leadership to improve customer experiences, refine processes, and share customer insights.
Maintain accurate customer records and activity within ChurnZero and Salesforce to ensure visibility into customer health, engagement, and business outcomes.
Stay current on PatientNow products, payment solutions, AI capabilities, and trends within the medical aesthetics industry to provide strategic guidance to customers.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics.

Communications - Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.

Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Education/Experience:

2+ years of Client Success Management or Account Management experience, preferably managing a high-volume book of business.
Experience leveraging customer success platforms such as ChurnZero, Gainsight, Totango, or similar solutions.
Hands-on experience using automation and AI tools to improve customer engagement and operational efficiency.
Experience with CRM platforms such as Salesforce preferred.
Strong analytical skills with the ability to interpret health scores, customer usage data, and renewal indicators to prioritize engagement.
Excellent written and verbal communication skills, with the ability to create compelling digital customer experiences at scale.
Process-oriented mindset with enthusiasm for building and improving scalable customer success programs.
Highly organized with exceptional time management skills and the ability to effectively prioritize a large customer portfolio.
Strong sense of ownership, accountability, and customer advocacy.
Familiarity with PatientNow or similar practice management, healthcare SaaS, or payment platforms is preferred.
Experience supporting customers within SaaS, healthcare technology, medical aesthetics, or related industries is preferred.

The pay range for this role is:
70,000 - 90,000 USD per year(Remote (United States))

Quick Apply

Refine Your Search

Client Retention Manager jobs

Client Success Manager

Client Success Manager

Registered Nurse Care Manager - Clinical Diabetes Educator; $30,000 Sign On, $15,000 Relocation, and Retention Bonus eligible

Physical Therapy Manager - $25,000 Sign-On 3 years*, $15,000 Relocation and Retention Bonus Eligible

Senior Accounting Manager

Client Account Manager

Operations Manager (US Citizenship/FT in-office Required)

Commercial Lines Senior Account Manager-Agribusiness

Insurance Account Manager

Center Clinical Manager

Client Services Manager

Assistant Branch Manager (Creedmoor Branch)

Lead Board Certified Behavior Analyst (BCBA)- Center Based

Center Clinical Manager

Emergency and Critical Care Supervisor - Veterinary Health System

Retail Sales Manager - Bilingual Spanish

Director of DTC & App Commerce (Business Unit Lead)

Assistant Personal Training Manager

Collections Manager-Healthcare

Branch Manager – Home Care Services

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