Top 50331 Client Service Analyst Jobs

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Quick Apply
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Client-Facing Business Analyst

Kairos Worldwide
Remote

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Job Details

Contract
$40 - $60 an hour

Qualifications

Business analysis
Process improvement
Visio
Master's degree
Process mapping
Project management
Bachelor's degree
Management consulting experience
Test cases
Project leadership
Technical Proficiency
User story mapping
Stakeholder relationship building

Full Job Description

About Kairos:

Kairos Worldwide is a professional services firm based in Chicago, IL. We support our clients' initiatives to improve processes, mitigate risks, increase organizational effectiveness, control project costs and successfully manage change. Our employees, consultants and partners are the best in their areas of expertise.

About the Role:

The ideal candidate is experienced with documentation of processes [process mapping/diagrams, dashboard development, etc.], strategy brainstorming, test scripts, user stories, and analysis of Client processes. Keen listeners that possess hands-on experience utilizing standard BA and administrative tools are an ideal fit for this opportunity. Must be tech-savvy and have the capacity to complete tasks fluidly and with limited direction.

Individuals should feel comfortable in client-facing situations [primarily via virtual meetings – e.g. Microsoft Teams, Zoom, etc.]. Five [5+] years of demonstrated knowledge [Visio, Lucidchart, PowerPoint, SmartSheet development, etc.] in a remote environment is strongly preferred. Analysts with stakeholder engagement and process documentation will be given preference.

This engagement kicks off in Q1.

Ideal Candidate Possesses:

Experience in producing a range of Business Analysis outputs including, but not limited to, business requirements, test scripts, user stories, business process diagrams, use case diagrams, and user journeys.
Self-motivated and able to take leadership on areas of work assigned
Ability to see the “big picture” solution but equally drill down to low-level detail when required
Analytical ability to understand complex subjects and transferring that knowledge into required deliverables
Hands-on experience with process mapping [use of Visio, Lucidchart, etc.]; must be able to develop from team members' notes
Experience with capturing meeting notes for technical and/or senior-level discussions
Strong presentation development and delivery skills - professional, polished, suitable for an executive-level audience
Ability to suggest improvements and collaborate with others to generate ideas for improved processes

Essential Functions:

Critical thinking and problem-solving skills
Must be comfortable with fast-paced work demands and possess an ability to adapt quickly and easily; demonstrated ability to work within a collaborative work environment
Project management capabilities (running "point" on projects; creation of project plans; etc.)
Analyze and assist in making recommendations regarding complex, expansive operations/processes
Regular interaction with Senior-level personnel, as well as other members of staff at all levels of the organization

Base Qualifications:

Bachelor's Degree; Hands-on experience in a professional, corporate environment is ideal
Utility and/or Engineering Sector experience is an asset
5+ years of experience supporting teams and/or senior-level staff
Intermediate to Advanced level of Visio, Lucidchart [Similar Software], SmartSheet, and PowerPoint preferred

This consulting position will be a mixture of remote and onsite [some travel to client sites may be required] - vast majority is remote .

Job Type: Contract

Pay: $40.00 - $60.00 per hour

Schedule:

Monday to Friday

Experience:

Process Mapping: 5 years (Preferred)
Test Script: 5 years (Preferred)
User Stories: 3 years (Preferred)
Business Analysis: 5 years (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

Client Service Analyst jobs

Client-Facing Business Analyst

IT Helpdesk Analyst (Level 1 / L1 Support)

Business Analyst - Junior

Entry Level BA

Operations Analyst

Compliance Analyst

User Support Analyst

Jr. Business Analyst

Conflicts Analyst (Remote)

Program Support Analyst

Insights Analyst

Client Support Specialist

Data Analyst

Analyst

Implementation Analyst

Accounting / Accountant - Client & Customer Support

Client Solution Analyst

Clinical Business Systems Analyst

Service Analyst

Business Analyst (Remote)

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