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Senior Client Relations Manager

Craft & Communicate
Remote

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Job Details

Full-time
From $35 an hour

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Teamwork
Marketing automation tools
Paid advertising campaign management
Leading organic search traffic initiatives
Performance Reporting
Attention to detail
Client services experience
Customer relationship management
Client management
Content marketing
UX
Marketing analytics
Lead generation campaigns
Community relationship building
Account management experience
Marketing agency experience
Stakeholder relationship building
Campaign performance reporting
Analytics

Full Job Description

Client Relations Manager

Overview

Craft & Communicate is seeking a highly professional, client-facing Client Relations Manager to help lead and strengthen relationships with our senior living marketing clients. This role is ideal for someone who thrives in a fast-paced agency environment, understands digital marketing strategy at a high level, and can confidently communicate campaign performance, recommendations, and next steps to clients.

This person will serve as one of the faces of C&C: leading client meetings, representing the agency at conferences and industry events, supporting light business development efforts, and helping ensure clients feel supported, informed, and confident in our partnership.

The ideal candidate is organized, proactive, polished in communication, and capable of balancing relationship management with day-to-day coordination tasks.

Key Responsibilities

Client Relationship Management

Lead recurring client meetings and strategy calls
Build strong, professional relationships with clients and community teams
Serve as a primary point of contact for assigned accounts
Communicate campaign performance, recommendations, and project updates clearly and confidently
Help clients understand the value and strategy behind SEO, digital ads, reporting, email marketing, websites, and marketing automation initiatives
Maintain a high level of responsiveness, professionalism, and follow-through

Client Communication & Coordination

Send artwork, campaigns, and marketing materials to communities for review and approval
Ensure client feedback is communicated clearly to internal departments
Assist with gathering approvals, content, assets, and information needed for projects
Help keep projects moving by proactively identifying roadblocks or missing items
Support internal communication between departments and clients

Conferences & Business Development

Represent Craft & Communicate at conferences, networking events, and industry functions
Help strengthen agency visibility and relationships within the senior living industry
Assist with light business development efforts, including introductory calls and relationship nurturing
Help identify opportunities to expand client services when appropriate

Strategic Understanding

This role is not responsible for executing technical work, but the ideal candidate must understand digital marketing strategy well enough to confidently discuss:

SEO and organic strategy
Digital advertising platforms and campaign goals
Reporting and analytics
Email marketing and marketing automation
Website strategy and user experience
Content marketing and lead generation

Qualifications

7+ years of experience in a digital marketing agency environment
Strong client-facing communication and presentation skills
Experience leading client meetings and managing accounts
Understanding of SEO, digital ads, reporting, email marketing, and digital strategy
Extremely organized and detail-oriented
Strong written and verbal communication skills
Ability to manage multiple clients and priorities simultaneously
Professional, proactive, and solutions-oriented mindset
Experience in senior living marketing is a plus, but not required

Preferred Traits

Calm under pressure
Naturally relationship-driven
Strong sense of accountability and follow-through
Confident communicator who can simplify complex marketing concepts
Comfortable collaborating across multiple departments
Positive and team-oriented attitude

Travel Expectations

Limited travel required
Occasional conference attendance and industry events
Very limited client travel as needed

Compensation & Employment Details

Full-time, remote position
Competitive compensation based on experience
All positions begin as a 90-day contract-to-hire arrangement
After 90 days, candidates may be considered for full-time employment

Full-Time Benefits Include

Medical insurance
Paid time off
Paid holidays
401(k) with company match

How to Apply

In order to be considered for this role, you must apply via https://craftandcommunicate.com/careers/ and include:

Your resume
Pay requirements
A brief overview of your agency and client management experience

Pay: From $35.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Work Location: Remote

Quick Apply

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