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Client Services Engineer

RFA -
New York, NY

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Job Details

$80,000 - $100,000 a year

Qualifications

Customer communication
IT user and group management
Word processing
Hardware maintenance
Windows
IT infrastructure
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
SAN
Desktop administration
IT department experience

Full Job Description

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities

Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
Able to troubleshoot mobile devices (setup, email and security tokens).
Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
Evaluate client’s operational efficiency of different IT systems and recommend improvements.
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
4-7 years of related IT experience in an enterprise or server based environment.
Must have 3+ years of recent systems maintenance and end user technical support experience.
Financial services industry and MSP experience preferred.
Excellent desktop and server troubleshooting skills.
Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
Impeccable verbal/written communication.
Exhibit a high-level of professionalism and sound judgment.
Experience with ConnectWise or similar ticketing system preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Client Services Engineer jobs

Client Services Engineer

Business Process Engineer

Associate Staff Engineer

Solutions Engineer

Staff Engineer

Virtual Infrastructure Engineer

Software localization engineer

Field Service Engineer

Customer Engineer

Software Engineer

Project Manager (911 Analytics & Reporting Product)

Systems Engineer (Full Time) Remote in USA

Game & UA Analytics — Client Services

Pharmacy Benefits QA Analyst

Project Engineer (Hybrid Office/Work from Home)

Project Manager

Information Security Compliance Coordinator

Level 2/System Engineer

Junior Consultant - US

Client Support Engineer

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