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Senior Customer Success Manager

Color -
Remote

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Job Details

Full-time
$111,000 - $150,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Cell phone reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

About the Role:
As a Senior Customer Success Manager, you’ll be our customers’ most important contact at Color — serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy across onboarding, engagement, renewal, and expansion. You will own a portfolio of enterprise clients, spanning mid-market through enterprise,, building deep multi-threaded relationships with senior HR, Total Rewards, and benefits leadership. Your work will directly impact the health outcomes of the populations we serve and the long-term success of Color.

Our ideal candidate brings 7+ years of client success or account management experience in health benefits or digital health, has a demonstrated track record managing enterprise-level accounts, is excellent at leveraging AI and technology to operate efficiently at scale, and thrives in a fast-paced, high-growth environment.

This is a full-time, high-impact individual contributor role.

How You'll Contribute:

Client Strategy and Management

Own a portfolio of enterprise and mid-market employer and union clients, serving as the face of Color for all client-facing needs and the primary escalation point across your book of business
Lead client onboarding from kickoff through go-live, ensuring strong member discovery, internal program coordination, and a successful launch plan
Develop and execute customized, strategic account plans grounded in a deep understanding of each client’s benefits goals, population needs, and organizational dynamics
Drive successful enrollment and engagement of client populations with Color’s products and services
Own and maintain strong client NPS and renewal rates; proactively identify risks and develop mitigation strategies before they escalate
Identify, position, and close expansion and upsell opportunities across your portfolio

Relationship Management

Build and maintain long-term, multi-threaded relationships with senior HR, Total Rewards, and benefits executives, as well as benefits consultants and partner vendors
Serve as a trusted advisor, providing strategic guidance on best practices, program design, and the use of Color’s solutions within the broader cancer and benefits landscape
Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, and marketing collaborations
Proactively manage client issues and escalations, coordinating across member support, legal, finance, operations, product, and sales

Performance Monitoring and Operational Excellence

Monitor client engagement and program metrics, ensuring clients are achieving desired outcomes and meeting contractual benchmarks
Conduct regular business reviews, delivering clear performance analysis, actionable recommendations, and a forward-looking strategic narrative
Smartyly leverage AI tools to increase efficiency substantively across reporting, communications, and data analysis — while maintaining the judgment to know where the human relationship is irreplaceable
Standardize and continuously improve operations for serving a growing enterprise book of business, contributing to team-wide playbooks and scalable processes

Problem-Solving and Collaboration

Serve as the client’s advocate internally, surfacing concerns and working cross-functionally to develop and deliver solutions
Partner with sales, product, and marketing teams to align on client needs, inform the product roadmap, and support go-to-market strategy
Contribute to team development by mentoring junior CSMs and sharing learnings, frameworks, and best practices across the Client Services organization
Serve as the voice of the client, communicating feedback and opportunities for improvement to internal stakeholders

Our Ideal Candidate Will Have:

7–10 years of experience in customer success or strategic account management at a health tech, digital health, or employee benefits company
A deep understanding of employee benefits, digital health, and the challenges of working in a high-growth or start-up environment
Proven track record managing enterprise-level accounts with multi-threaded relationship networks spanning senior benefits leadership, HR executives, and benefits consultants
Demonstrated ability to develop and execute strategic account plans that drive measurable client outcomes, including renewal, expansion, and population engagement
Experience identifying and closing upsell and expansion opportunities across a complex book of business
Demonstrated experience using AI tools to drive efficiency and deliver a high standard of service at scale — with the judgment to know where the human relationship matters most
Excellent communication, messaging, and presentation skills across varying levels of internal and external audiences
Strong bias for action — equally effective in day-to-day execution and in driving proactive, strategic programs
Analytical skills to interpret program data and translate findings into actionable client insights
Excellent organizational and prioritization skills with the ability to manage competing demands across a large portfolio

What We Offer:

Competitive salary
✨ Comprehensive medical, dental, vision, life, and disability benefits
401k match
Monthly phone and wifi stipend for employees, annual ergonomic stipend
Generous vacation policy, paid holidays and company-wide recharge days
Equal paid parental leave for birthing and non-birthing parents
Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range: $111,000-150,000/year

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

Apply Now

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