Top 32821 Client Services Officer Jobs

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Security Onboarding Coordinator - Human Services Program - Remote

The Workforce Group -
Remote

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Job Details

Qualifications

High school diploma or GED

Full Job Description

This is a remote position.

Summary: The Workforce Group, a LEMOINE company, is seeking an experienced Security Onboarding Coordinator to provide administrative and tracking support to the Corporate Security Officer for personnel security, onboarding, background investigation documentation, training compliance, and employee clearance status reporting. This role is responsible for keeping candidate and employee security files accurate, complete, timely and ready for government review. This position supports a fast-paced federal human services program requiring rapid onboarding, strict documentation control, timely eAPP/fingerprint submission, staff training verification, and ongoing roster/reporting support.

Location: Remote

Duties and Responsibilities:

Track candidates from offer/pre-employment screening through eAPP initiation, fingerprinting, security package submission, preliminary fitness, training completion, and approval/removal status.
Coordinate with HR/recruiting to ensure candidates complete required pre-employment screening and security readiness steps before being submitted for Government vetting.
Monitor the requirement that potential employees complete and submit security applications and fingerprinting within 72 hours of eAPP initiation.
Collect, organize, and quality-check personnel security documentation before submission through approved channels.
Track required package components, missing items, candidate corrections, deadlines, and Government follow-up requests.
Maintain a security tracking log showing candidate name, position, location, eAPP initiation date, fingerprint status, package status, training status, clearance/fitness status, and approval/removal date.
Prepare the weekly eAPP Security Process report for Corporate Security Officer review and submission to the COR, listing employee name, date submitted, and date approved or removed from the process.
Maintain backup documentation supporting each weekly report.
Collect and maintain training certificates and signed Rules of Behavior documentation.
Notify employees and supervisors of missing, incomplete, expired, or upcoming annual refresher training requirements.
Support preparation of monthly employee rosters required by the contract, including employee location, title, start date, and clearance status.
Coordinate with HR and Operations to ensure transfers, terminations, suspensions, resignations, and personnel changes are accurately captured.
Maintain organized, audit-ready personnel security files in accordance with internal document-control procedures.
Ensure personnel files are complete, current, and restricted to authorized users only.
Support internal audits and quality checks related to background investigation package acceptance and resubmission rates, which are measured under the QASP.
Immediately escalate overdue eAPP actions, missing fingerprints, incomplete forms, candidate non-responsiveness, rejected packages, adverse information, or potential security compliance concerns to the Corporate Security Officer.
Support written follow-up documentation when employees are removed, terminated, suspended, transferred, or removed from the security process.
Perform additional duties as assigned.

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required; associate degree preferred. Minimum 3 years of experience in HR onboarding, personnel security administration, federal contract support, compliance coordination, background check processing, credentialing, or records management. Experience supporting federal contractor onboarding, eAPP/NBIS-style security processes, fingerprint scheduling, public trust/suitability packages, or DHS-related training documentation highly preferred.

Strong attention to detail and ability to manage high-volume personnel files, deadlines, checklists, and compliance trackers.
Ability to handle sensitive personnel information with discretion.
Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information.
Ability to prepare clear, accurate, objective, and timely documentation.
Ability to maintain confidentiality, professional boundaries, and ethical standards.
Ability to complete required federal, client, and company training before beginning work.
Ability to complete required pre-employment screening and federal background/suitability processing.
Experience with data validation, batch uploads, data reconciliation, dashboard support, or secure data systems.
Experience reviewing case files, field documentation, human services records, quality records, or compliance documentation.
Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs.
Experience reviewing records for timeliness, accuracy, completeness, and documentation sufficiency.
Strong Excel skills, including sorting, filtering, pivot tables, tracking logs, and quality dashboards.
Bilingual English/Spanish preferred.
Must be authorized to work in the United States.

Work Environment and Schedule: This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports deadline-driven operations and requires accuracy, confidentiality, responsiveness, and consistent communication with multiple teams. The schedule may vary based on operational needs, case volume, quality review requirements, reporting deadlines, and surge activity. Evening, weekends, holiday, extended-hour, or surge support may be required. Limited travel may be required for training, audits, meetings, or operational coverage.

Federal Contract Requirements: Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.

ABOUT US

The Workforce Group a LEMOINE company is a Great Place to Work®-Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

Bachelors Degree

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