Top 26656 Client Shift Leader Jobs

Call Center & Contact Center Professionals
Hire Resolve.com —Puerto Rico
- $75,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Licensed Alcohol & Drug Counselor (LADC)
EOSIS —Minnetonka, MN
- $60,000 - $74,000 a year
- Full-time
- Addiction Medicine
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Foreman - HVAC
Shapiro & Duncan —Rockville, MD
- $32 - $55 an hour
- Weekends as needed
- Construction site
- English
- High school diploma or GED
Quick Apply
Licensed Alcohol & Drug Counselor (LADC)
EOSIS —East Grand Forks, MN
- $60,008 - $75,728 a year
- Full-time
- Computer literacy
- Mid-level
- Data entry
- Health savings account
- Paid holidays
Quick Apply
Clinical Supervisor - Behavioral Health (LCSW, LMFT, or CAC II)
Gateway Foundation Inc —Savannah, GA
- $60,664 - $61,543 a year
- Full-time
- Background check
- LMFT
- Psychiatry
- Wellness program
- Continuing education credits
Quick Apply
Regional Program Specialist- (ON CALL/Group home oversight)
Tactical Care Inc —Brainerd, MN
- $22 - $25 an hour
- Overnight shift
- Background check
- Clean driving record
- Mid-level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Auto Body Technician
UNIBODY Autotech Collision —Honolulu, HI
- $23 - $50 an hour
- 8 hour shift
- ASE Certification
- Mid-level
- 3 years
- Paid training
- Health insurance
Quick Apply
Associate Veterinarian
Petco —Auburn, MA
- $83,700 - $177,700 a year
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- 401(k)
Security Shift Supervisor
Securitas Security Services —Keokuk, IA
- $19.35 an hour
- Weekends as needed
- 18 years or older
- CPR Certification
- Customer service
- Paid training
- AD&D insurance
14d
Associate Veterinarian
Petco —Livermore, CA
- $95,600 - $203,000 a year
- Full-time
- Fair chance
- Computer skills
- In-person
- Health insurance
- 401(k)
Clinical Staff Leader, Mid Shift, Neuro/Epilepsy- VUH
Vanderbilt University Medical Center —Nashville, TN
- 12 hour shift
- Nursing
- RN License
- Inpatient
- Disability insurance
- Health insurance
14d
Hospital Veterinarian
Petco —Egg Harbor Township, NJ
- $87,700 - $186,100 a year
- Full-time
- Mid-level
- Computer skills
- In-person
- Health insurance
- 401(k)
Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Kenosha, WI
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Paid holidays
- Disability insurance
Quick Apply
14d
Director of Client Relations [Financial Services / Wealth Management]
Globe Wealth Management —Concord, NH
- $80,000 - $90,000 a year
- 8 hour shift
- Background check
- 5 years
- Office
- Health insurance
- Paid time off
Quick Apply
Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
- Adults
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
7d
TEMP Armed Protection Officer (Santa Rosa) - Day Shift
Blackstone Consulting, Inc —Santa Rosa, CA
- $54 an hour
- Full-time
- Background check
- 18 years or older
- Hospital
- Health insurance
- Dental insurance
Quick Apply
14d
Tree Inventory Inspector / Arborist
ArborPro —Baltimore, MD
- $21 - $40 an hour
- 8 hour shift
- Mid-level
- 3 years
- Driver's License
- Fuel card
- Paid holidays
Quick Apply
Veterinarian - North Buckeye Animal Hospital
Lovet Pet Health Care —Buckeye, AZ
- $170,000 - $185,000 a year
- Full-time
- Mid-level
- Recruiting
- 2 years
- Profit sharing
- Continuing education credits
Quick Apply
Veterinary Technician, Emergency
Ethos Veterinary Health —Waukesha, WI
- $24 an hour
- Full-time
- Patient monitoring
- Mid-level
- ER
- Continuing education credits
- Health savings account
Quick Apply
Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math

I want to receive the latest job alert for Client Shift Leader

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Client Shift Leader jobs near

Call Center & Contact Center Professionals

Hire Resolve.com -
Puerto Rico

Quick Apply

Job Details

Full-time
$75,000 - $155,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Operational management
Coaching
Performance management strategy
Team scheduling
Metrics Reporting
Frontline customer support management
Reporting and dashboarding tools
High school diploma or GED
Change management
Team development
Business intelligence tools
Workforce planning strategy
Team training
Headcount forecasting
Help desk systems
Telephone systems
CRM system proficiency
Operational excellence initiatives
Data analytics tools
Call center management
Professional development training
Stakeholder management

Full Job Description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
Implement quality assurance frameworks, calibration routines, and continuous improvement plans
Oversee training and onboarding programs; maintain knowledge management and readiness standards
Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

Education/credentials: High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)

Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
Core skills:
- People leadership, coaching, performance management, and change leadership
- KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
- Workforce management fundamentals (forecasting, scheduling, real-time adherence)
- Quality, training, and customer experience improvement
- Strong business communication and stakeholder management
Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
Language: Professional English required; additional languages are a plus depending on customer base and region
Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Quick Apply

Refine Your Search

Client Shift Leader jobs

Call Center & Contact Center Professionals

Licensed Alcohol & Drug Counselor (LADC)

Foreman - HVAC

Licensed Alcohol & Drug Counselor (LADC)

Clinical Supervisor - Behavioral Health (LCSW, LMFT, or CAC II)

Regional Program Specialist- (ON CALL/Group home oversight)

Auto Body Technician

Associate Veterinarian

Security Shift Supervisor

Associate Veterinarian

Clinical Staff Leader, Mid Shift, Neuro/Epilepsy- VUH

Hospital Veterinarian

Personal Training Manager

Director of Client Relations [Financial Services / Wealth Management]

Client Services Manager

TEMP Armed Protection Officer (Santa Rosa) - Day Shift

Tree Inventory Inspector / Arborist

Veterinarian - North Buckeye Animal Hospital

Veterinary Technician, Emergency

Lead Controls Systems Specialist - OSI PI

I want to receive the latest job alert for Client Shift Leader

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected