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Client Configuration Director

Circana -
Remote

Apply Now

Job Details

Full-time

Qualifications

AI models
Non-technical user support
Data analysis reporting
Bug Tracking (Quality assurance practices)
Tooling
Generative models
Bug Reporting (Quality assurance practices)
AI platforms (beyond public GPTs)
Prompt engineering
Issue tracking
Quality control problem-solving
Digital project management boards
Defect tracking tools
Generative AI
Data analytics technologies
Cross-functional communication

Full Job Description

Director / Manager, Client Configuration

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users – internally and externally – through setup, testing, and best practices.

Job Responsibilities

Own client configuration and deployment of Emiri
Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
Test new enhancements or fixes prior to release to ensure quality and expected behavior

Requirements

Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Experience in configuration management, technical product operations, or client solutions roles
Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
Experience with generative AI tools (e.g., OpenAI, Claude)
Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
Working knowledge of JSON and strong attention to structure and formatting (preferred)
Exposure to low-code/no-code platforms or custom internal tooling (preferred)
Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
7+ years of experience in data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions.
Seek Clarity: Embracing complexity to create clarity and inspire action.
Own the Outcome: Being accountable for decisions and taking ownership of our choices.
Center on the Client: Relentlessly adding value for our customers.
Be a Challenger: Never complacent, always striving for continuous improvement.
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Greece

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

Apply Now

Refine Your Search

Client Solutions Director jobs

Client Configuration Director

Director, Training and Quality Assurance

Director of Operations

Senior Manager

Associate Executive Director - Corporate Compliance Officer

Registered Client Administrative Manager

Director of Mortgage Lending

Director, Engineering Controls (SSI)

Client Care Coordinator -LMSW

Customer Solutions Manager - Maintenance

Fine Gardening Field & Account Manager

Hybrid BCBA (Board Certified Behavior Analyst)

Director of Sales

Registered Client Administrative Manager

Social Work Assistant

Certified Industrial Hygienist - Senior Project Manager

Director Medical Content Review

Commercial Banking Specialist

New Business Development Director

Project Manager - Civil Construction

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