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Client Services Director, Alpha - $200,000/year USD

Crossover -
Charlotte, NC

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Customer relationship building
Client onboarding
Management
Student recruitment
Admissions and enrollment management
Client management
Working with families

Full Job Description

Most admissions positions are designed to maximize volume. This position exists to uphold standards.

Alpha is developing one of the most ambitious educational models anywhere. Our locations integrate demanding academics, technology-enabled instruction, and elevated expectations for both learners and educators. Students routinely progress faster than national averages, supported by measurable outcomes. Afternoon hours are dedicated to deeper exploration, independent work, and practical skill development. The model delivers results. But success depends entirely on selecting the right families. That is your responsibility.

You will control the entire admissions process for a campus, beginning with the first application and continuing through final enrollment. This is not a role where you hand families off to others. You determine how families perceive us, how thoroughly they comprehend the model, and whether enrollment choices are driven by sound reasoning. You will evaluate compatibility, facilitate informed discussions, and advise against enrollment when appropriate. Maximum enrollment is not the objective. The objective is strategic alignment.

We welcome applicants from premium client service backgrounds outside conventional education: independent schools, competitive programs, high-end hospitality, executive assistance, exclusive membership organizations, or owner-operators with direct experience managing valuable client relationships from start to finish. What counts is your capacity to execute a sophisticated, multi-phase process with sound judgment, transparent communication, and disciplined execution. If your career has been defined by delivering exceptional service where trust, confidentiality, and experience quality determine brand perception, this role will be a natural fit. Apply now to contribute that standard to meaningful work.

What you will be doing

Controlling the complete enrollment experience for prospective families, from initial outreach through final onboarding.
Facilitating needs-based discussions to evaluate compatibility before proposing solutions or advising on next actions.
Overseeing 20+ concurrent family engagements across various enrollment phases, with transparent tracking of progress and follow-up requirements.
Facilitating campus visits, student shadow days, and decision-oriented meetings that articulate outcomes, expectations, and ideal candidate profiles.
Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.

What you will NOT be doing

Executing transactional or aggressive sales approaches.
Accepting misaligned families solely to achieve enrollment targets.
Supervising a substantial team or operating within complex approval hierarchies.
Distributing responsibility for family experience across multiple personnel.
Performing work remotely. This position is on-campus by necessity.

Key Responsibilities

Design and deliver a high-integrity, selectively managed enrollment process that attracts well-matched families while safeguarding the credibility and outcomes of the Alpha model.

Candidate Requirements

3+ years providing premium, individualized service in settings where service excellence directly influences brand standing (education, luxury hospitality, executive support, exclusive membership, or independently operated services).
Proven ownership of a complete client, admissions, or enrollment process from initial engagement through onboarding.
Experience managing 20+ concurrent client, guest, or family engagements at varying stages, supported by an organized tracking and prioritization method.
Capacity to present specific instances of advisory decision-making, including occasions when you recommended against your offering because it was not suitable.
Professional written correspondence experience with senior leaders, high-net-worth clients, or discerning audiences.
Willingness to reside in or relocate within 60 days to one of the following locations: La Jolla, CA; Malibu, CA; Los Angeles, CA; Santa Barbara, CA; or Santa Monica, CA.
Authorized to work in the United States without visa sponsorship.

Nice to have

Experience in competitive independent school admissions or selective program enrollment.
Background in luxury hospitality, VIP client services, or executive-level administrative roles.
Experience developing or enhancing enrollment workflows, standard operating procedures, or service benchmarks.
Proficiency leveraging data and CRM analytics to enhance conversion alignment, not merely velocity.

This position is also known as:

Admissions Manager
Head of Admissions
Director of Admissions
Dean of Enrollment
Enrollment Director
Client Experience Director
Director of Client Enrollment
Admissions Relationship Manager
Director of Client Relations
Director of Member Relations
Director of Guest Relations
Director of Membership

Quick Apply

Refine Your Search

Client Solutions Director jobs

Client Services Director, Alpha - $200,000/year USD

Consulting Director

Director, Engineering Controls (SSI)

Senior Manager - Process & Project Engineering - Sanitary PTS

Director of Rehabilitation *$2,500 Sign on bonus

Director of Mortgage Lending

BCBA/ Behavioral Analyst/Clinical Director Assistant Sign on Bonus $5,000

Professional Land Surveyor, PLS In-Office (10 years Experience Required)

Director of Clinical Operations (BCBA)

Occupational Therapist

Nurse Practitioner/Physician Assistant

Wealth Management Advisor II

Board Certified Behavior Analyst (BCBA)

Registered Client Administrative Manager

Director of Client Relations [Financial Services / Wealth Management]

Foreman - HVAC

Registered Client Administrative Manager

Physician

RN Nursing Supervisor, Evenings

Bilingual Homeownership Financial Wellbeing C

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