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Customer Solutions Director

Beacon Talent -
Remote

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Job Details

Full-time
$172,956 - $188,643 a year

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Customer retention strategy
Account development
Client management
Leading team collaboration initiatives
Client growth strategy
Customer growth strategy
Account management experience
Cross-functional team management
Cross-functional communication

Full Job Description

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data)

Location: U.S. (Remote) or major hub (hybrid optional)
Type: Full-time
Seniority: Mid–Senior (player/coach)
Start: As soon as available

Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance.

The Opportunity

This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence , partnering closely with Engineering, Data, Product, and Leadership.

What You’ll Do

Own high-stakes customer programs

Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion.
Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables.

Run cross-functional execution (and jump in when needed)

Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars.
Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs.

Be the primary customer interface

Manage executive-level relationships and day-to-day stakeholders.
Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment.

Convert insights into product leverage

Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs.
Partner with Product to shape what becomes “standard” vs. bespoke.

Drive retention and growth

Own renewal readiness, account health, and expansion opportunities.
Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.).

What Success Looks Like (First 6–12 Months)

Customer programs are delivered on-time , with clear outcomes and high satisfaction.
You’ve built repeatable delivery motions that reduce rework and improve predictability.
Key accounts expand through renewals + additional scope , driven by demonstrated impact.
Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution.

What You Bring (Required)

6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar.
Demonstrated strength in program/project management across cross-functional technical teams.
Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines).
Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives.
Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope).
Highly organized, proactive, and effective in fast-moving, build-as-you-go environments.

Nice to Have

Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.).
Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation).
Exposure to regulatory, compliance, or procurement considerations that influence adoption.
Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs.

Compensation & Benefits

Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.

Quick Apply

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Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data)

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