Top 16829 Client Support Analyst Jobs

Senior Technical Support Analyst
Journal Technologies —Remote
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
User Support Analyst
Core BTS, INC. —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Client Support Analyst II
Origami Risk LLC —Remote
- $66,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Junior Client Support Analyst
Altum, Inc. —Reston, VA
- Email
- Writing skills
- Office
- Product management
- Referral program
Program Support Analyst
A P Ventures LLC —Columbia, MD
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Client Success Analyst
mPulse Mobile —Remote
- Full-time
- Remote
- 5 years
- Bachelor of Science
- SQL
- Disability insurance
- Health insurance
Quick Apply
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Accounting Analyst (Associate Development Program)
Monthend LLC —Remote
- $23 - $25 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Bachelor's degree
- Paid training
- Disability insurance
Quick Apply
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Entry Level Support or Quality Assurance Analyst
Acumen Solutions, Inc —Cleveland, OH
- Office
- Bachelor's degree
- US work authorization
Quick Apply
Customer Support - Loan Analyst
UFS LLC —Remote
- $65,000 - $75,000 a year
- Remote
- Computer literacy
- Writing skills
- Mid-level
Quick Apply
9d
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Operations Analyst
SUBSCRIBE —Remote
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Security Analyst I
CorVel Corporation —Remote
- $70,276 - $116,942 a year
- Full-time
- Remote
- Writing skills
- Organizational skills
- IT
- Health savings account
- Disability insurance
Quick Apply
Jr. Business Analyst
Planned Systems International, Inc. —Remote
- Full-time
- Remote
- Background check
- Microsoft Outlook
- PMP
- AD&D insurance
- Disability insurance

I want to receive the latest job alert for Client Support Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Technical Support Analyst

Journal Technologies -
Remote

Quick Apply

Job Details

Full-time
$72,000 - $90,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Opportunities for advancement
Flexible schedule

Qualifications

Enterprise software support
Cloud service support

Full Job Description

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

Senior Technical Support Analyst:

We are seeking an experienced Senior Technical Support Staff member to join our technical support efforts, with a particular focus on hosted solutions. This role is crucial for ensuring operational excellence and reliability across our suite of hosted customer applications, as well as providing general technical support. The ideal candidate will be a technical expert and a problem-solver, capable of managing complex technical issues.

Responsibilities:

Comprehensive Technical Support: Provide advanced troubleshooting and problem resolution across all support inquiries, incorporating duties typical of Support Technicians such as handling support tickets, phone calls, and email requests.
Hosted Solutions Expertise: Act as the primary point of contact for all issues related to hosted customer applications, including direct access and management of hosted databases and servers.
Collaboration and Escalation: Work closely with Cloud Operations for customer application maintenance, including restarts, upgrades, configuration changes, and application settings adjustments. Serve as the escalation point for complex issues, including bugs and system performance concerns.
Performance Monitoring and Management: Proactively monitor and troubleshoot performance issues for hosted clients, ensuring optimal functionality and addressing server crashes as they occur.
Mentorship and Training: Act as a support team training resource, enhancing team capabilities and knowledge.
Emergency Support: Provide 24/7 emergency support for hosted application emergencies, demonstrating readiness to address and resolve critical issues promptly.
Strategic Liaison: Serve as the liaison between customer lifecycle teams and development, facilitating efficient communication and problem resolution. Continuous Improvement: Lead efforts in continuous process improvement, contributing to the development of best practices and innovative solutions for technical support challenges.

Knowledge, Skills, and Abilities:

Demonstrated expertise in technical support, with a strong focus on hosted or cloud-based solutions.
Proficiency in server and database management, including an understanding of cloud infrastructure and performance monitoring.
Exceptional problem-solving skills and the ability to manage complex technical issues.
Strong leadership capabilities, with experience in mentoring technical support teams.
Excellent communication skills, able to articulate complex technical information to a variety of audiences.

Requirements:

Bachelor’s degree, or equivalent work experience, in Information Technology preferred or related experience.
5+ years of technical support experience with web hosted, on premise and cloud-based, software applications.
Understanding of various platforms (Java, HTML, SQL).
Proficiency with scripting languages is a plus (Groovy, JavaScript, etc.).
SQL development experience (e.g., PL/SQL, Transact-SQL).
Familiarity with report software such as Crystal Reports is a plus.
Experience supporting Java applications.
Experience in the justice field and terminology would be an asset.
Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

At this time, we are only able to consider candidates who are U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.

Why Journal Technologies?

Visit www.journaltech.com/careers for more information, but highlights include:

The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
Competitive compensation based on skills, experience, and years of service.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.
We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

The pay range for this role is:
72,000 - 90,000 USD per year(Remote (United States))
72,000 - 90,000 USD per year(JTI Logan, USA)
72,000 - 90,000 USD per year(JTI Los Angeles, USA)

Quick Apply

Refine Your Search

Client Support Analyst jobs

Senior Technical Support Analyst

User Support Analyst

Application Support Analyst I (Remote Position)

Client Success Analyst

Client Support Analyst II

Service Desk Analyst - Remote (After Hours)

Junior Client Support Analyst

Program Support Analyst

Client Success Analyst

Digital Tech Support Analyst

Technical Service Desk Analyst - PT (Remote)

Accounting Analyst (Associate Development Program)

IT Analyst

Entry Level Support or Quality Assurance Analyst

Customer Support - Loan Analyst

IT Support Analyst (West Coast)

Operations Analyst

Software Support Analyst & Help Desk

Security Analyst I

Jr. Business Analyst

I want to receive the latest job alert for Client Support Analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected