Top 126545 Client Support Manager Jobs

Mortgage Due Diligence Manager
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- Full-time
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- Microsoft Excel
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- Health savings account
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Quick Apply
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9d
Manager, Client Delivery Team
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3d
Customer Success Manager - US BASED
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Mortgage Due Diligence Manager

Consolidated Analytics -
Remote

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Job Details

Full-time
$81,000 - $126,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Management
Mortgage lending
Mortgage services
Underwriting
Team leadership
Bachelor of Science
Spreadsheets
Bachelor's degree
Team management
Mortgages
Due diligence
Productivity software
Managing lending teams
Leadership
Experience conducting due diligence within finance

Full Job Description

Due Diligence Operations Manager - Mortgage Secondary Market Due Diligence

The Due Diligence Operations - Secondary Market Manager assists the Transaction Managers with managing Secondary Market Due Diligence projects and staff. The primary responsibilities include direct oversight of Underwriting and Quality Control employees, as well as the production and reporting of Due Diligence results.

Responsibilities:

Assist Secondary Market due diligence transaction managers in the new deal set-up process and day-to-day file assignments for team members.
Collaborate with the Secondary Market Transaction Managers and the Director of Quality to update project deal guides and job aids on assigned projects as needed
Provide project or client-specific instruction, training, support, and guidance to the project production team where needed
Collaborate with the Director of Quality regarding staff development as it relates to meeting day-to-day productivity and quality targets
Communicate to appropriate internal parties if SLAs or deliverables are behind
Manage the availability of staff and project assignment
Maintain project pipeline, monitor capacity, and manage appropriately
Provide daily reporting to the Transaction Manager and senior leadership on pipeline progress and capacity
Monitor and track project loan review quality and productivity for individual staff members; ensure performance meets all audit turnaround times on file reviews.
Perform a cursory review of loan data quality before submitting to the Transaction Manager for client delivery
Leverage reporting, as needed, to check for data quality accuracy. When data/quality issues are identified, work with team members/production staff to correct data in the system and provide feedback to the team when trends are identified
Coordinate and monitor staff for data quality projects as it relates to client reporting
Work with Quality Managers to create action plans for underperforming team members.
Serve as a liaison between TM and team members; assist in answering trade/project/scope-related questions.
Assist TMs in directing the UW/QC team to ensure results are met as outlined in the Client Scope.

Qualifications:

Minimum of 5 years of Direct Secondary Market Mortgage Due Diligence management in the Secondary Market Mortgage Due Diligence departments.
Minimum 5 years of direct people management in the secondary market mortgage due diligence departments.
Extensive knowledge of all Non-QM loan types: DCSR loans, Non-owner-occupied loans, bank statement-based loans, and residential mixed-use loans. Deep understanding of borrowers, including LLCs, Co-Ops, and multifamily property loans.
Bachelor’s degree (BA/BS) preferred in business, economics, statistics, or related field of study.
Computer Skills: Strong background in computer programs used to manufacture or review mortgage loans and advanced knowledge of the Microsoft Office product suite, specifically Excel.
Strong written and verbal communication skills; emotional intelligence (EQ).
Soft skills: Time management, thoughtfulness, reason and problem-solving, and professional communication.

Pay: $81,000.00 - $126,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

Client Support Manager jobs

Mortgage Due Diligence Manager

Government Contracts Manager (HVAC)

Client Services Manager, Retirement Plan Services

Sr. Project Manager (Client Delivery)

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Client Success Manager (Remote)

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Client Success Manager

Regional Manager - West Coast

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Manager, Client Delivery Team

Client Success Manager

Client Experience Manager

Processing Manager

Client Success Relationship Manager

Client Success Manager

Project Manager - Client Support

Customer Success Manager - US BASED

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