Top 126565 Client Support Manager Jobs

Client Support Manager
Barrett Distribution Centers —Memphis, TN
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
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Knowledge, Management and Training (KMT) Program Manager - USDS
TikTok USDS JV —Los Angeles, CA
- $104,712 - $143,556 a year
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Client Success Relationship Manager
Vheda Health, Inc. —Remote
- $120,000 - $150,000 a year
- Remote
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
Client Success Manager
Included Health —Remote
- $93,850 - $122,856 a year
- Full-time
- 5 years
- Urgent Care
- Travel
- Paid parental leave
- Disability insurance
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Client Success Manager
Solovis —Remote
- Mid-level
- 1 year
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Client Success Manager
springbig —Remote
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
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Client Experience Manager, Payment Integrity
Rialtic, Inc. —Remote
- Email
- Remote
- 5 years
- Mid-level
- Continuous improvement
- Health insurance
- 401(k) matching
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Client Services Manager (Remote)
Businessolver, Inc. —Remote
- $79,000 - $107,000 a year
- Remote
- Mid-level
- 3 years
- Quality control
Client Success Manager
FanBase —Remote
- From $60,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Presentation skills
- Health insurance
- Paid time off
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11d
Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
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Client Support Lead
HiredHelpr —Remote
- $45,000 a year
- Mid-level
- Communication skills
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Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
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Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
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Technical Services Manager
GL Solutions —Kalispell, MT
- $84,000 - $96,000 a year
- Full-time
- Background check
- 5 years
- System design
- Health insurance
- Dental insurance
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Production Manager - Fly Systems Technician
Alaska Center for the Performing Arts, Inc. —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
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CASE MANAGER -MH ADULT
Southside Behavioral Health —South Boston, VA
- $44,435 - $77,761 a year
- 8 hour shift
- Bilingual
- Background check
- Clean driving record
- Health insurance
- Dental insurance
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Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Birmingham, AL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
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Client Administrative Manager
Steward Partners Global Advisory LLC —Largo, FL
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
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Project Manager Indiana
cGMPnow —Indianapolis, IN
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- Customer service
- Profit sharing
- Paid training

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Client Support Manager

Barrett Distribution Centers -
Memphis, TN

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Job Details

Full-time
$90,000 - $110,000 a year

Qualifications

Customer communication
Team leadership
Supervising experience

Full Job Description

Who We Are:
Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.
Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position:
The Client Support Manager, reporting to the General Manager/Sr. Operations Manager, is responsible for managing all account activity and relationships with the Client Support Team and will maintain and improve quality through the integration of activities between Barrett and clients necessary to establish a culture of service and operational excellence.
This position works Monday through Friday, from 8:00am- 5:00pm.
The compensation for this position ranges from $90K to $110K, depending on experience.

How You'll Make an Impact:

Accountable for directing and supporting all aspects of order fulfillment and day-to-day customer relationship management, including coordination of special and last-minute shipping requests and compliance with all regulatory shipping documentation requirements.
Provides leadership and oversight of Client Support Specialists; develops and communicates clear goals, expectations, and company-wide information; attracts, develops, and retains high-performing, diverse talent through mentoring and role modeling.
Ensures team efficiency through staff training, cross-training across accounts, preparation of guidance manuals, and implementation of performance metrics in partnership with the BPO team; educates staff on Barrett's business and open book financials.
Fosters a culture of continuous improvement, collaboration, and teamwork; partners with General Manager/Sr. Operations Manager to recommend service enhancements that position Barrett as a trusted advisor.
Develops and cultivates strong customer relationships by addressing all inquiries and concerns regarding work orders, invoices, shipments, and inventory with a "one call resolution" standard.
Tracks and resolves all Client Service-related NCRs, establishing root cause analysis and corrective action plans in collaboration with management; oversees timely resolution of all scorecard-related client complaints.
Ensures timely and accurate invoicing for receiving, outbound processing, month-end billing, and all special requests and services.
Obtains and maintains deep understanding of retailer compliance manuals; communicates requirements accurately and effectively to the Client Support team.
Manages client information across applicable software platforms (Synapse, Salesforce, etc.), maintaining up-to-date client contacts and activity records; provides regular reporting on productivity and service level adherence.
Performs other related duties as needed.

Qualifications:

Minimum 2 years college required. Bachelor’s degree strongly preferred. May substitute 4 years’ supervisory experience for college degree.
A minimum of 5 years of proven experience in a customer service position; minimum of 2 years’ supervisory experience required.
Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred).
Proficient with all Microsoft applications; Warehouse Management Systems preferred.
Working knowledge of 3PL warehouse operations, supply chain, and transportation preferred.
Must demonstrate a high level of interpersonal and communication skills with the ability to work well under pressure and problem solve across a variety of business processes.
Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.
Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.

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