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Client Success Manager
springbig —Remote
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Commercial Lines Senior Account Manager-Agribusiness
Wraith Scarlett & Randolph —Woodland, CA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Senior level
- Communication skills
- Profit sharing
- Paid holidays
6d
Property & Casualty - Relationship Manager
Summit Ag Inc —West Point, NE
- $50,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Office
- Health insurance
- 401(k) matching
Quick Apply
Regional Sales Manager
Brooklyn Bottling Company of Milton NY —Arkansas City, AR
- $85,000 - $110,000 a year
- Full-time
- Mid-level
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Commercial Lines Account Manager
Insurance Associates, Inc —Norfolk, NE
- $50,134 - $65,524 a year
- Email
- Sales
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Business Development Manager - Sales
Integritas Emergency Physician Services —Carbondale, IL
- $75,000 - $95,000 a year
- Full-time
- Sales
- Hospital
- 5 years
- Paid parental leave
- Disability insurance
Quick Apply
Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Account Manager II
Paylocity —Meridian, ID
- $23 - $26 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
11d
National Account Manager
Right Traffic —Cincinnati, OH
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
National Account Manager
Right Traffic —Milwaukee, WI
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
Trucking Account Manager
Oak Harbor Freight Lines —Woodinville, WA
- $82,000 - $95,000 a year
- Full-time
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Account Manager Specialty Commercial
Finance Insurance Ltd —Honolulu, HI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Business Development & Sponsorship Manager
Apollo Press —Northwood, OH
- From $14 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Presentation skills
- Contracts
- Paid holidays
- Paid time off
Quick Apply
Account Manager II
Paylocity —Schaumburg, IL
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
11d
Automation Account Manager
SMC Corporation of America —Portland, ME
- From $65,000 a year
- Full-time
- Background check
- Clean driving record
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Sales Manager
Confidential —Oakland, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- Contracts
- Health insurance
- Paid time off
Quick Apply
Director of Account Management
Bond OpCo, LLC —Fort Lauderdale, FL
- 5 years
- In-person
- Senior level
- Paid holidays
- Dental insurance
Senior Sales Manager
C SEED Entertainment Systems GmbH —Miami, FL
- $80,000 - $120,000 a year
- Email
- 5 years
- Business development experience
- Travel
- Health insurance
- Paid time off
Quick Apply
Senior Property & Casualty Account Manager
Community Financial System, Inc. —Syracuse, NY
- $72,000 - $124,686 a year
- Full-time
- Hybrid work
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
12d

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Client Success Manager

springbig -
Remote

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Job Details

Full-time

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Vision insurance
401(k) matching

Qualifications

SaaS platforms
Data-driven problem-solving
Video conferences (communication methods)

Full Job Description

Client Success Manager

Job Description

THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION.

Customer Success Manager

About Springbig
Springbig is the leading SaaS loyalty, marketing, and customer engagement platform serving retailers and brands across highly regulated industries throughout the U.S. and Canada. We empower businesses to build stronger relationships with their customers through advanced data, automation, and analytics — helping them drive retention, growth, and revenue.

Headquartered in Boca Raton, FL, with additional offices in Seattle and Toronto, Springbig supports hundreds of clients across thousands of locations, engaging millions of consumers through its platform every day.

Position Overview

We are seeking a Customer Success Manager (CSM) who is passionate about helping mid-market clients achieve measurable business growth using Springbig’s platform. As a CSM, you’ll act as a trusted advisor, partnering closely with your customers to optimize their marketing strategies, expand platform adoption, and identify new opportunities for success.

Our mission is simple — deliver exceptional service and results through deep product expertise, proactive engagement, and strong communication. This role is ideal for someone with a proven background in SaaS account management, marketing automation, or e-commerce strategy, and who thrives in a fast-paced, high-impact environment.

How You’ll Make an Impact

Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes.

Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution.

Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience.

Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor.

Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform.

Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior.

Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics.

Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals.

Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI.

Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction.

Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.

Who You Are

3+ years of Customer Success or Account Management experience supporting SMB clients in a fast-paced SaaS environment.

Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms.

Strong communication, data-driven decision-making, and relationship-building skills with the ability to manage a high-volume book of business.

Proven track record of building and nurturing relationships with multiple stakeholders within mid-market or enterprise accounts.

Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce

A creative problem solver who enjoys finding new ways to deliver measurable outcomes for clients.

Strong program management skills, capable of leading projects from scoping and planning through execution and success measurement.

A natural communicator with excellent verbal and written skills, comfortable leading conversations via phone, video, and email.

Curious, adaptable, and eager to learn new technologies — including AI-powered tools and marketing automation workflows.

Thrives in a fast-paced, evolving environment, balancing multiple priorities with precision and energy.

Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred.

What’s it like to work at Springbig?

It’s awesome! We’re a driven, passionate, responsible group who values professional growth and work life balance.

Why you should work with us:

We are a fun start-up, with a start-up culture

Our company is continually growing and always innovating and creating new features for ourselves and our clients

Full benefits package (Health, Dental, Vision, Life)

401k with matching

Unlimited PTO

Company atmosphere is collaborative, passionate and fun.

Casual dress code

Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day.

#li-remote

iMUCR5ytB3

Quick Apply

Refine Your Search

client relationship manager jobs

Client Success Manager

Commercial Lines Senior Account Manager-Agribusiness

Property & Casualty - Relationship Manager

Regional Sales Manager

Commercial Lines Account Manager

Trucking Account Manager

Business Development Manager - Sales

Revenue Cycle Manager, Customer Service & Self-Pay

Account Manager II

National Account Manager

National Account Manager

Trucking Account Manager

Account Manager Specialty Commercial

Business Development & Sponsorship Manager

Account Manager II

Automation Account Manager

Sales Manager

Director of Account Management

Senior Sales Manager

Senior Property & Casualty Account Manager

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