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Intake Specialist (Healthcare)

Isaac Health
Remote

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Medicare
Phone communication
Health insurance policy knowledge
Working with geriatric patients
Care documentation
Working with seniors
Clinical information systems
Productivity software
Phone call management
Documentation Handling
Managing patient records
Technical Proficiency

Full Job Description

Our Company:

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we'll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for our clients:

92% of patients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
73% of patients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
70% of patients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com (http://www.myisaachealth.com)

The role:

In this vital role, you will serve as the welcoming anchor for our practice—an essential facilitator who blends compassionate communication with meticulous organizational skills. As the foundational step in the patient journey, you will seamlessly transition individuals into our care ecosystem by managing and optimizing appointment schedules, capturing accurate intake data, and empowering patients to confidently navigate their telehealth setups. Leveraging a proactive, solutions-oriented mindset, you will safeguard continuity of care by swiftly addressing cancellations, re-engaging patients with flexible alternatives, and maintaining flawless EMR documentation to keep our clinical and internal teams perfectly aligned.

Required Skills & Qualifications:

Excellent verbal and written communication skills for effective interaction with patients,the medical team and internal team members.
High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
Demonstrated call center experience,handling high-volume outbound and/or inbound calls.
Prior telehealth experience is a plus
Familiarity with Medicare and Insurance concepts
Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
Experience navigating multiple systems and completing documentation simultaneously during an outbound call
Strong over-all tech-saviness and ability to quickly learn new software and systems.
Competency with Google Office Suite
Experience working with the elderly
Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
Comfort and proficiency working in a remote office setting
Experience working with the elderly population with patience and empathy

Key Responsibilities:

Schedule New Patient Appointments
Manage and confirm patient appointments via phone, email, and our scheduling system
Fill in vacancies with New Patients
Collect, verify, and organize patient intake information accurately
Support patients in setting up for their telehealth visits, including basic tech troubleshooting
Maintain clear communication with clinicians and other internal teams
Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options
Document all interactions and updates in our EMR system promptly
Follow up with patients as needed to ensure continuity of care and satisfaction

What we offer:

Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
Path to develop and grow:
- Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your clients
- Access to continuing training and education
Remote-first model:
- Flexibility to choose the hours and schedule that work best for you
- Work virtually from anywhere in the United States
Culture and connectivity:
- A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.

Quick Apply

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