Top 18017 Club Operations Manager Jobs

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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General Manager
Mr. Splash Car Wash —Stoughton, WI
- $45,000 - $55,000 a year
- 8 hour shift
- Mid-level
- 3 years
- Recruiting
- Paid time off
- Employee discount
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Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Kenosha, WI
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Paid holidays
- Disability insurance
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13d
Sous Chef
Mashomack Fish and Game Preserve Club —Millbrook, NY
- $55,000 - $68,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Ability to climb stairs
- Health insurance
- 401(k)
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Used Commercial Truck Sales Manager
MONROEVILLE FREIGHTLINER INC —Monroeville, OH
- $60,000 - $100,000 a year
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Dental insurance
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Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
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Volleyball Club Office Manager
Elite Volleyball —Greenwood, MO
- From $16 an hour
- Part-time
- Google Workspace
- Mid-level
- Office
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12h
Country Club Office Manger
Quidnessett Country Club —North Kingstown, RI
- Full-time
- Microsoft Excel
- Writing skills
- Basic math
- Health insurance
- Dental insurance
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Business Director
Highland Hall Waldorf School —Northridge, CA
- $75,000 a year
- Full-time
- School experience
- Word processing
- Finance
- Health insurance
- Dental insurance
13d
Club Manager
Bend Elks Lodge #1371 —Bend, OR
- $41,600 a year
- 12 hour shift
- In person
- Background check
- Hospitality
- Bar
- Flexible schedule
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Golf Sales Manager
Crystal Springs Resort —Hamburg, NJ
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Contracts
- Health insurance
- Dental insurance
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6d
Sr. Case Manager Immigration Bilingual Spanish
The GEO Group —Ferndale, WA
- $27.29 an hour
- Full-time
- Spanish
- Customer service
- 5 years
- AD&D insurance
- Paid holidays
Assistant Branch Manager
Lighthouse Credit Union —Conway, NH
- Full-time
- Office
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
Pro Shop Manager
Flying Hills Company —Reading, PA
- From $25 an hour
- Part-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Employee discount
- Flexible schedule
Quick Apply
General Manager of the Clubhouse Link Hills Country Club – Greeneville, Tennessee
Link Hills Country Club —Greeneville, TN
- Weekends as needed
- ServSafe
- Mid-level
- In-person
Quick Apply
12d
Maintenance Manager- BC
Lemonjuice Solutions —Ocean City, MD
- From $70,000 a year
- 8 hour shift
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
14d
Assistant General Manager (AGM)
Crunch Fitness- State College —State College, PA
- $40,000 - $60,000 a year
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
- Health insurance
- Paid time off
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Branch Manager – Evansville, IN
1-800 Hansons LLC —Evansville, IN
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
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General Manager - Restaurant
New Glarus Hotel —New Glarus, WI
- $110,000 - $130,000 a year
- Full-time
- Background check
- Bar
- Hotel
- Paid training
- Health insurance
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Ticketing Assistant
Seneca Gaming Corporation —Niagara Falls, NY
- $16 an hour
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook

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Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Club Operations Manager jobs

Customer Service Operations Manager

General Manager

Personal Training Manager

Sous Chef

Used Commercial Truck Sales Manager

Academy Manager

Volleyball Club Office Manager

Country Club Office Manger

Business Director

Club Manager

Golf Sales Manager

Sr. Case Manager Immigration Bilingual Spanish

Assistant Branch Manager

Pro Shop Manager

General Manager of the Clubhouse Link Hills Country Club – Greeneville, Tennessee

Maintenance Manager- BC

Assistant General Manager (AGM)

Branch Manager – Evansville, IN

General Manager - Restaurant

Ticketing Assistant

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