Top 15297 Club Operations Manager Jobs

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Retail Manager - Operations
Bass Pro Shops —Mitchell, SD
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
Personal Training Manager
Crunch Fitness by JEM Wellness Brands —Kenosha, WI
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Paid holidays
- Disability insurance
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General Manager of the Clubhouse Link Hills Country Club – Greeneville, Tennessee
Link Hills Country Club —Greeneville, TN
- Weekends as needed
- ServSafe
- Mid-level
- In-person
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Head Golf Professional
Woodhaven Country Club —Palm Desert, CA
- $80,000 - $90,000 a year
- Weekends as needed
- Background check
- Merchandising
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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6d
Operations Manager
T.R. Gear Landscaping —Dayton, OH
- Full-time
- Microsoft Word
- Background check
- Spanish
- Paid holidays
- Disability insurance
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Manufactured Housing Community Manager
Confidential —San Mateo, CA
- $80,000 - $116,000 a year
- Full-time
- CRM software
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Launch Operator
Falmouth Yacht Club —Falmouth, MA
- From $23 an hour
- Weekends as needed
- Cleaning
- In-person
- Communication skills
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7d
Personal Trainer/Coach (Part-Time)
Anytime Fitness Harrisville —Harrisville, UT
- $15 - $20 an hour
- Part-time
- Background check
- CPR Certification
- In-person
- Continuing education credits
- Employee discount
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General Manager - Dual-Brand Fitness Studios
Confidential —Madison, AL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Team management
- Profit sharing
- Paid time off
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Bar and Restaurant Manager
Columbus Country Club —Columbus, WI
- $58,000 - $68,000 a year
- Full-time
- Bar
- Cooking
- Mid-level
- Paid training
- Paid time off
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HVAC Service Manager
Morrow Mechanical —Spring, TX
- $70,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Residential
- Paid holidays
- Health insurance
Quick Apply
School Cafeteria Manager
Saint John the Evangelist Catholic School —Loveland, CO
- $17 - $18 an hour
- Full-time
- Background check
- CPR Certification
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Experienced Line Cook
The Bay Club —Mattapoisett, MA
- Seasonal
- Culinary experience
- Mid-level
- Fair chance
- Paid time off
- Flexible schedule
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Assistant Nurse Manager, Intensive Care Unit
Oregon Health & Science University —Portland, OR
- $103,334 - $175,614 a year
- Extended hours
- Background check
- Nursing
- RN License
- Travel reimbursement
- Wellness program
General Manager – Sales Leadership
1-800 Hansons LLC —Evansville, IN
- $90,000 - $110,000 a year
- Full-time
- Management
- Recruiting
- Senior level
- Paid holidays
- Health insurance
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1d
Unit Manager Norwell
ROYAL HEALTH GROUP —Norwell, MA
- $40 - $45 an hour
- Nursing
- Skilled nursing facility
- RN License
- Paid holidays
- Health insurance
Quick Apply
Electrical Engineer - Power Distribution Systems (Medium Voltage) – Municipal Water Infrastructure
West Yost —Medford, OR
- $109,315 - $180,685 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Profit sharing
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Red Kettle Partners Director
The Salvation Army National Headquarters —Alexandria, VA
- Full-time
- 5 years
- Driver's License
- Bachelor's degree
- Free parking
- Health insurance
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Manager, Community and Brand Partnerships & Activations – Endurance Events
Racing Systems, Inc. —Carrollton, TX
- Up to $60,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Clean driving record
- Health savings account
- Paid holidays
Quick Apply

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Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Club Operations Manager jobs

Customer Service Operations Manager

Retail Manager - Operations

Personal Training Manager

General Manager of the Clubhouse Link Hills Country Club – Greeneville, Tennessee

Head Golf Professional

Operations Manager

Manufactured Housing Community Manager

Launch Operator

Personal Trainer/Coach (Part-Time)

General Manager - Dual-Brand Fitness Studios

Bar and Restaurant Manager

HVAC Service Manager

School Cafeteria Manager

Experienced Line Cook

Assistant Nurse Manager, Intensive Care Unit

General Manager – Sales Leadership

Unit Manager Norwell

Electrical Engineer - Power Distribution Systems (Medium Voltage) – Municipal Water Infrastructure

Red Kettle Partners Director

Manager, Community and Brand Partnerships & Activations – Endurance Events

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