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Relationship Manager , Remittance

ICICI Bank Canada -
Sunnyvale, CA

Quick Apply

Job Details

Full-time | Contract

Qualifications

Improving operational efficiency
Managing clients in a customer support role
Bachelor's degree
Continuous improvement
Customer relationship management
Client interaction via phone calls

Full Job Description

Company Overview
ICICI Bank is India’s second largest private sector bank with total assets of ~US$ 307+ billion as of March 31, 2026, and profit after tax of ~US$ 6 billion for the year ended March 31, 2026. It has a network of more than 7,511 branches and over 12,087 ATMs / Cash Recycler machines throughout India as on March 31, 2026, and over 131,500 employees as of March 31, 2026.

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

The Bank has a global presence in several jurisdictions including Hong Kong, Singapore, United States, United Kingdom, Canada, China, Dubai International Financial Centre and Bahrain.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).

The Relationship Manager would have the following responsibilities:

Customer Experience

The Relationship Manager will be involved in day-to-day servicing of NRI customers who walk-in at the California Representative Office or contact the branch through email / phone. The Relationship Manager to ensure customer satisfaction through each engagement.
Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated time frame. Also keeping the clients informed during the process.
Actively participate in specific projects/ activities to facilitate smooth operations of the center or as assigned by the reporting authority.
Ensure all Bank’s policies, regulatory guidelines, industry service standards and codes of conduct are adhered to.
Identify process and customer service improvement opportunities, also strive for continuous improvements.

Relationship Enhancement

Work to promote all the permitted products of the Bank amongst the NRI diaspora by implementation of on-ground activities, campaigns, conducting/ attending events, webinars etc.
Develop strong relationship with respective Indian Consulate and other Non-Resident Indian (NRI) Associations, becoming first port of call for any kind of NRI referrals from these organizations / associations
Ensuring that we create awareness on Remittance / Home loan and permissible products during all our interactions

Remittances

Create a network within the Indian Diaspora in California state with focus on promoting permissible products for the branch, primarily Money2India.
Ensure growth of other NRI products like home loans from the region as permitted by license guidelines.
Focus on increasing Money2India market share

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

Education:

Bachelor's (Required)

Experience:

Banking: 2 years (Preferred)

Ability to Commute:

Sunnyvale, CA 94087 (Required)

Work Location: In person

Quick Apply

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