Top 2662 Collection Representative Ii Jobs

Customer Experience Representative II
Intigral Inc —Walton Hills, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Activity Security Representative (ASR) II ~ Washington, DC area
General Dynamics Information Technology —Washington, DC
- $83,927 - $113,549 a year
- Mid-level
- Travel
- 1 year
- Paid time off
- 401(k) matching
Appeals Representative II
CorVel Corporation —Fort Worth, TX
- $18.80 - $30.34 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Cash Application Representative II (Remote)
HALO —Illinois
- $16 - $20 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
3d
Insurance Authorization Specialist II
SYSTEM West Virginia University Health System —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Basic math
Billing Representative II
Quest Diagnostics —Schaumburg, IL
- $17.20 - $24.00 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Quick Apply
3d
Client Services Representative II
Bank of America —Fort Worth, TX
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Patient Accounts Representative II
Howard University Hospital —Washington, DC
- $19.00 - $30.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- 403(b)
Quick Apply
Client Services Representative II, 1st Shift, Tampa, FL
Bank of America —Tampa, FL
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI
Bank of America —Riverside, RI
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Registered Nurse - Flex Team
Uniontown Hospital —Uniontown, PA
- Full-time
- Nursing
- RN License
- Hospital
Outbound Sales Representative (Days)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Contact Center Sales Representative
MCI Careers —Las Cruces, NM
- $12.00 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Customer Calling Sales Representative (Base+Bonus)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Sales Representative (Full-Time & Part-Time)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Internet & Phone Sales Representative
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Bilingual Spanish Call Center Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Call Center Sales Representative
MCI Careers —Las Cruces, NM
- $12.00 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Bilingual Bank Customer Services Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- Bilingual
- 18 years or older
- Microsoft Excel
- Paid training
- Paid holidays
Spanish-Speaking Banking Service Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays

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Customer Experience Representative II

Intigral Inc -
Walton Hills, OH

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Collaboration with manufacturing teams

Full Job Description

Description:

Essential Duties and Responsibilities:

Order Management and Customer Support

Review and respond to daily customer service emails, including late-order updates and new due date communication.
Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.
Process requests to mark orders with PR or QAT designations as needed.
Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.
Prepare customer quotes and support quote follow-up.
Provide professional and timely follow-up on customer concerns, order questions, and service requests.
Train customers on WEB and ROE order entry tools.
Set up new customer accounts and support the customer onboarding process.
Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

Import customer orders into the system and complete manual order entry when required.
Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.
Batch orders appropriately to support production flow.
Audit manual entry for accuracy and completeness.
Review FTP folders daily to verify file receipt and processing.
Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

Prepare open-order details and customer priority information for production meetings.
Attend manufacturing meetings and communicate customer priorities, constraints, and changes.
Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.
Support department planning for vacation coverage, backup responsibilities, and holiday schedules.
Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

Audit hold policies and ensure compliance with internal procedures.
Review exception reports and follow up on required actions.
Track and report operational and customer service metrics.
Mark units older than one month with a PR designation, as required.
Review multiple remake reports and support remake communication and processing.
Manage warranty reports, denied claims, and warranty research.
Investigate customer issues and gather supporting documentation for internal review.
Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

Coordinate truck pickups and customer pickup requests.
Communicate shipping status and special handling needs with Shipping and Scheduling.
Support customer delivery planning and transportation communication.
Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

Prepare and maintain customer scorecards.
Support Quarterly Business Review preparation.
Assist with stocking program tracking and communication.
Support customer forecast collection and reporting.
Provide account-level reporting to Sales and internal leadership as needed.
Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.
Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.
Assist with warranty questions, claim research, denied claims, and supporting documentation.
Coordinate customer pickups, truck scheduling, and shipping-related communication.
Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.
Maintain accurate records, reports, and documentation.

Requirements:

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent
A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

Collection Representative Ii jobs

Customer Experience Representative II

Activity Security Representative (ASR) II ~ Washington, DC area

Appeals Representative II

Cash Application Representative II (Remote)

Insurance Authorization Specialist II

Billing Representative II

Client Services Representative II

Patient Accounts Representative II

Client Services Representative II, 1st Shift, Tampa, FL

Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI

Registered Nurse - Flex Team

Outbound Sales Representative (Days)

Contact Center Sales Representative

Customer Calling Sales Representative (Base+Bonus)

Sales Representative (Full-Time & Part-Time)

Internet & Phone Sales Representative

Bilingual Spanish Call Center Representative

Call Center Sales Representative

Bilingual Bank Customer Services Representative

Spanish-Speaking Banking Service Representative

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