Top 2184 Collection Representative Ii Jobs

Call Center Representative II
TaxRise —Irvine, CA
- $24 - $25 an hour
- Overtime
- Background check
- Mid-level
- 3 years
- Paid training
- Health insurance
Quick Apply
Customer Experience Representative II
Intigral Inc —Austintown, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Customer Experience Representative II
Intigral Inc —Quakertown, PA
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Cash Application Representative II (Remote)
HALO —Illinois
- $16 - $20 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
9d
Appeals Representative II
CorVel Corporation —Fort Worth, TX
- $18.80 - $30.34 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Billing Representative II
Quest Diagnostics —Schaumburg, IL
- $17.20 - $24.00 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Quick Apply
9d
Insurance Authorization Specialist II
SYSTEM West Virginia University Health System —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Basic math
Client Services Representative II
Bank of America —Phoenix, AZ
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Patient Access Center Representative II - Revenue Cycle
UTHealth Houston —Houston, TX
- Full-time
- Hospitality
- HIPAA
- Microsoft Office
- Mileage reimbursement
- Health insurance
Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI
Bank of America —Riverside, RI
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
Patient Accounts Representative II
Howard University Hospital —Washington, DC
- $19.00 - $30.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- 403(b)
Quick Apply
Pharmacy Tech II, Medical History
University Hospitals —Concord, OH
- $19.40 - $30.34 an hour
- Computer literacy
- Basic math
- Inpatient
Physician Assistant, Ortho Surgical (Full Time, Days)
Northbay Healthcare —Vacaville, CA
- $88.42 - $107.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Surgery
Case Manger III/Driver
United States Veterans Initiative —Kapolei, HI
- $55,000 - $60,000 a year
- Overnight shift
- Experience working with individuals with disabilities
- Computer literacy
- BLS Certification
- Mileage reimbursement
- Health insurance
Quick Apply
Bilingual Spanish Call Center Representative
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- Pass drug screening
- Paid training
- Paid holidays
Bilingual Bank Customer Services Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- Bilingual
- 18 years or older
- Microsoft Excel
- Paid training
- Paid holidays
Bilingual Call Center Representative (FULL-TIME)
MCI Careers —Savannah, GA
- Full-time
- 18 years or older
- Spanish
- Computer literacy
- Opportunities for advancement
14d
Spanish-Speaking Banking Service Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Bilingual Sales Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Bilingual Financial Services Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays

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Call Center Representative II

TaxRise -
Irvine, CA

Quick Apply

Job Details

Full-time
$24 - $25 an hour

Benefits

Paid training
Health insurance
On-site gym
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching
Referral program

Qualifications

Caseload management
Managing clients in a customer support role
CRM system proficiency
Escalation handling
Client interaction via phone calls

Full Job Description

WHY JOIN TAXRISE?

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative II, you won't just answer calls — you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 – $25.00 per hour

Average Monthly Bonus: $700 – $1,300

Top performers earn the equivalent of $26.00 – $35.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact

Manage a high volume of inbound client calls with professionalism and confidence
Strive for first-call resolution whenever possible while ensuring accuracy and compliance
Deliver service that contributes to strong customer satisfaction outcomes
Respond to client emails, text messages, and occasional live chats within service level expectations
Provide clear guidance regarding required documentation and next steps
Demonstrate empathy while maintaining structure and call control

Drive Document Collection & Case Progress

Proactively request tax-related and financial documentation
Review submitted documents for completeness and internal compliance standards
Identify missing information and follow up with urgency

Ensure all materials are properly uploaded and organized in our CRM

Maintain Accurate Case Records

Document all interactions thoroughly in our CRM system
Track open communication tickets and ensure timely resolution
Collaborate cross-functionally with case managers and internal teams

Escalate Appropriately

Recognize when an issue requires additional support

Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

3-5 years of experience in customer service, client support, call center
Comfortable handling high call volume in a structured environment
Focused on resolving client needs efficiently while maintaining service quality
Strong written and verbal communication skills
Experience working within a CRM or ticketing system
Organized, detail-oriented, and process-driven
Able to manage follow-ups and multiple open cases simultaneously

Experience in tax services, document processing, loan processing, or financial services is a plus but not required. Training will be provided.

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

Pay: $24.00 - $25.00 per hour

Expected hours: No less than 45 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Collection Representative Ii jobs

Call Center Representative II

Customer Experience Representative II

Customer Experience Representative II

Cash Application Representative II (Remote)

Appeals Representative II

Billing Representative II

Insurance Authorization Specialist II

Client Services Representative II

Patient Access Center Representative II - Revenue Cycle

Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI

Patient Accounts Representative II

Pharmacy Tech II, Medical History

Physician Assistant, Ortho Surgical (Full Time, Days)

Case Manger III/Driver

Bilingual Spanish Call Center Representative

Bilingual Bank Customer Services Representative

Bilingual Call Center Representative (FULL-TIME)

Spanish-Speaking Banking Service Representative

Bilingual Sales Representative

Bilingual Financial Services Representative

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