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Subrogation Collection Manager

SubroClaims -
Campbell, CA

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Job Details

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Staff supervision
Internal controls
Customer relationship building
Insurance claims settlement negotiation
Team leadership
Coaching
Staff scheduling
Client rapport building
Employee relationship building
Team scheduling
Performance feedback (performance evaluation method)
Research
Payroll management
Trend analysis
Financial issue resolution
Team development
Hiring
Recruitment and selection
Policy & process development
Team training
Conflict management
Human resources
Interviewing
Managing insurance claims teams
Settlement negotiation
Productivity software
Task assignment
Debt collection negotiation
Customer service problem-solving

Full Job Description

Subroclaims® believes in finding the most talented person for each job we offer. If you believe you have the skills and talents to work with a top-notch team, please send us your resume. We are always looking for talented insurance subrogation professionals, as well as collectors, arbitration specialists and administrative staff.

Our salaries are competitive within the industry and most of our positions have incentives based on goals and results. Benefits to eligible employees include medical, dental, vision, 401k,

Subrogation Collection Manager

We are seeking a Manager Subrogation Collections, responsible for direct administration and control of the subrogation collection team. Our professional services environment requires an articulate professional with a strong background in collections. Candidate has record of exceptional attention to detail, and follow-up focused on managing cycle time. Strong research skills and prior experience with insurance claims recovery is necessary. Must be able to work cooperatively with multiple departments and clients.

Skill/Requirements:

Disciplined and committed to results
Strong management, negotiating and decision making skills. Ability to resolve conflicts. Demonstrated leadership skills and the ability to lead, direct and motivate staff with integrity.
Excellent communication skills (written and verbal) and sensitive to client relationships. Ability to interface with all levels of management, sales personnel and our customers. Can build strong departmental relationships. Interface with management, sales, administration, and accounting in resolving client issues
Ability to acquire and comprehend knowledge of Company’s systems in a short period of time. Proficient in Excel, Access, and Word.
Effectively motivate, coach and provide leadership and resources for a team of approximately 10-15 Insurance Claims Collections Representatives. Participate in interviewing and selecting representatives. Communicate collection strategies, policies, and procedures in accordance with federal and state regulations. . Establish performance guidelines for each individual subrogation agent as well as departmental initiatives to improve the overall performance. Write individual performance evaluations. Coordinate daily work assignments. Provide one-on-one assistance and on-going training for collection staff. Monitor staff workloads to ensure assignments are completed in a timely manner, make adjustments within the unit as necessary to ensure appropriate distribution of work assignments.
Become involved in negotiations for payment plans, settlements or other arrangements by contacting claimants directly to secure payments and resolve balance discrepancies in a professional manner. Provide solutions to difficult customer situations and aid in problem resolution when necessary. Identify and report problem accounts.
Monitor service quality delivery such as cycle time outstanding, percentage of claims in the various aging categories (i.e. 30, 60, 90, etc.), claim turnover, etc., production levels and processes and deliver effective, meaningful feedback to employees. Ensure department is maintaining adequate contact and interaction with claimants. Manage various performance and productivity objectives through scheduling, payroll, compliance, and adherence to department and company guidelines. Continually monitor the key claims recovery indicators. Maintain a thorough understanding of the facts and circumstances underlying the trends within the indicators and become involved at the earliest sign of negative trends.
Project weekly and monthly collection targets Oversee the preparation and analysis of collection reports, budget forecasts, weekly/monthly reporting and other financial analysis/information as requested by executive management.
Develop recommendations for the improvement of existing policies and procedures and follow through on the implementation of effective credit and collection policies and procedures. Where needed, establish new controls and oversight mechanisms over the claims recovery process. Develop and implement best practices. Require that the entire credit and collections team continually searches for and recommends ways to improve processes. Developing efficiencies with systems and training so that the number of staff required to handle the increasing volume of customers does not increase linearly as the customer base grows

Please e-mail your resume to:
[email protected]

Note the position you are inquiring about in the subject line or mail your resume to:

Subroclaims
Attn: Human Resources
603 Campbell Technology Drive
Campbell, CA 95032-5059

Fax: 408-369-9169

Apply Now

Refine Your Search

Collection Unit Manager jobs

Subrogation Collection Manager

Clinical Research Manager, Research Incubation Unit

Project Manager

Senior Manager, Strategic Customer Success

Organizing Strategist

Manager, Nonpublic Unit

Manager, Learning & Continuing Education

Underwriting Manager

Assistant Quality Unit Manager

Learning, Leadership, and Culture Manager

Corporate Risk and Human Resource Compliance

Manager II, Credit & Collections

Benefits Manager, Americas

Director, Impact Intelligence

Multi-Unit Manager Designates

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RN Unit Manager - Groves Center-3K Retention Bonus

Community Health Manager

MANAGING DIRECTOR OF REAL ESTATE DEVELOPMENT

Community Property Manager / LIHTC & Section 8

I want to receive the latest job alert for Collection Unit Manager

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