Top 53 Collections Manager Jobs in Reston, VA

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Supervisory Collections Manager
US Smithsonian Institution —Washington, DC
- $121,785 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Travel
- Health insurance
- Flexible spending account
11d
Supervisory Collections Manager
Smithsonian Institution —Washington, DC
- $121,785 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Travel
- Flexible spending account
- Life insurance
11d
HUMINT Collections Manager - Mid
Peraton —Washington, DC
- $104,000 - $166,000 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Manager, Billing & Revenue Operations
Recorded Future —Washington, DC
- $108,000 - $162,000 a year
- Full-time
- Hybrid work
- Azure
- Research
- 3 years
- Health insurance
- Dental insurance
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5d
Accounts Receivable Team Lead
The MITRE Corporation —McLean, VA
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Office
14d
Corporate Accounting Manager | Accounts Receivable
Crescent Hotels & Resorts LLC —Fairfax, VA
- Hybrid work
- 5 years
- Analysis skills
- Senior level
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Manager of Business Analytics - Non-Prime Installment Loan
Koalafi —Arlington, VA
- $131,000 - $165,000 a year
- Remote
- 3 years
- SQL
- Senior level
- Commuter assistance
- Paid holidays
Billing Specialist Supervisor
Latham & Watkins LLP —Washington, DC
- $110,000 - $150,000 a year
- Full-time
- Inventory management
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Collection Manager - Mid
Amentum —Washington, DC
- $110,000 - $140,000 a year
- 8 hour shift
- Residential
- 8 years
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
1d
Assistant Collections Manager
George Washington's Mount Vernon —Mount Vernon, VA
- $20 an hour
- Overtime
- Word processing
- Mid-level
- Master's degree
- Free parking
- 403(b) matching
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Collection Requirements Manager, Senior
Booz Allen Hamilton —Washington, DC
- $77,600 - $176,000 a year
- Full-time
- Office
- Residential
- 3 years
- Disability insurance
- Health insurance
Medical Billing (Claims) Supervisor
GT Independence —Silver Spring, MD
- $60,000 a year
- Management
- Basic math
- Mid-level
- Paid time off
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Collection Manager - Junior
KBR —Springfield, VA
- $102,600 - $125,300 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Manager, Product Management - Data Infrastructure for Collections Platform
Capital One —McLean, VA
- Email
- Computer Science
- Office
- 3 years
- Health insurance
4h
Collection Manager - Senior
Amentum —Washington, DC
- $120,000 - $160,000 a year
- 8 hour shift
- 11+ years
- Residential
- Master's degree
- Employee stock purchase plan
- Paid holidays
1d
Principal Product Manager - RF Collections
ICEYE US —Herndon, VA
- $190,000 - $225,000 a year
- Full-time
- Research
- Office
- Master's degree
- Health insurance
- Paid time off
Quick Apply
IP Billing Supervisor
Morgan Lewis —Washington, DC
- $102,300 - $163,650 a year
- Online Application
- Hybrid work
- 7 years
- Research
- Mid-level
- Disability insurance
- Health insurance
Assistant Community Manager - Tax Credit & HUD
Pratum Companies —Reston, VA
- $25 - $29 an hour
- Overtime
- Microsoft Outlook
- Word processing
- Mid-level
- Paid holidays
6d
Sr. Manager Revenue & Accounts Receivable
Qu Pos —Arlington, VA
- Full-time
- Hybrid work
- Oracle
- CPA
- Finance
Quick Apply

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

Collections Manager jobs in Reston, VA

Loan Servicing and Collections Manager

Supervisory Collections Manager

Supervisory Collections Manager

HUMINT Collections Manager - Mid

Manager, Billing & Revenue Operations

Accounts Receivable Team Lead

Corporate Accounting Manager | Accounts Receivable

Manager of Business Analytics - Non-Prime Installment Loan

Billing Specialist Supervisor

Collection Manager - Mid

Assistant Collections Manager

Collection Requirements Manager, Senior

Medical Billing (Claims) Supervisor

Collection Manager - Junior

Manager, Product Management - Data Infrastructure for Collections Platform

Collection Manager - Senior

Principal Product Manager - RF Collections

IP Billing Supervisor

Assistant Community Manager - Tax Credit & HUD

Sr. Manager Revenue & Accounts Receivable

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