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Service Coordinator (Hybrid Work Schedule)

Parts Town -
Fort Wayne, IN

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Job Details

$20.12 - $24.59 an hour
8 days ago

Benefits

Profit sharing
Paid parental leave
Paid holidays
Health insurance
On-site gym
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Customer follow-ups
Email customer support
Safety protocol adherence
Phone communication
Customer order taking
Service scheduling
English
Research
Mid-level
Dispatching
Phone customer support
Customer engagement
Warranty issues management
Productivity software
Communication skills
Email support

Full Job Description

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

Parts Town Pride – check out our culture and growth!
Quarterly profit sharing bonus
Fitness center, game room and on-site food market
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

At Parts Town, our Service Coordinators (internally known as Dispatch Commanders) collaborate with our Inside Service Technicians, manufacturer partners, and their service providers to manage the full warranty dispatch process from start to finish. This includes warranty part order entry, dispatching warranty service, performing service follow-ups, and providing top-notch customer service. Strong problem-solving skills, effective communication, and the ability to multitask without sacrificing accuracy are essential for success in this role!

A Typical Day

Dispatch Service 60-80 service calls within a 10-minute SLA time frame
Utilize mapping tools to locate service providers closest to end user location and schedule service
Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
Document reported issues to hand off to Technicians for troubleshooting, including parts identification.
Assist Equipment Dealers over the phone or email with service updates/questions
Assist with general email inquiries within a 2-hour Service Level Agreement
Act as a back up to all areas of team where business needs are required

To Land This Opportunity

You demonstrate exceptional critical thinking & problem-solving skills
You enjoy working with people and take pride in providing an exceptional customer experience
You are detail oriented and have the drive to go the extra mile
You have experience in Microsoft Office products and appreciate doing online research to find solutions
You have a quality, high speed internet connection at home
You have a genuine positive, outgoing, team spirited, one-for-all personality
You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
You can work a schedule of M-F 11:00 AM - 7:30 PM (EST) with flexibility to adjust to different hours as needed

About Your Future Team

Service Coordinators run on teamwork, support, and a whole lot of good energy. We’ve got each other’s back, we take pride in caring deeply for our manufacturer partnerships, and we’re always looking for creative ways to make our mutual customer’s experience easier and better. Our growing team is made up of high performers who bring passion, curiosity, and a genuine desire to help - whether that means solving a tricky problem, following up just one more time, or going the extra mile to make someone’s day a little brighter. You’ll find us collaborating closely, cheering each other on, and communicating in our preferred professional language: emojis and gifs. We take great service seriously and we have way too much fun delivering it.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $41,840.19-$51,138.01 ($20.12-24.59) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Quick Apply

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