Top 2670 Communications Analyst Intermediate Jobs

Real Time Analyst
Railbookers Group —Remote
- Remote
- Data entry
- 1 year
- Communication skills
- Health savings account
- Disability insurance
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Cost Estimator - Senior
Fiber Materials —Biddeford, ME
- Microsoft Outlook
- Office
- Finance
- Paid holidays
- Health insurance
Board Certified Behavior Analyst
Nebraska Department of Health and Human Services —Omaha, NE
- From $30.18 an hour
- Full-time
- Background check
- Mid-level
- Master's degree
- Health savings account
- Health insurance
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Board Certified Behavior Analyst (BCBA)
WCI - Work, Community, Independence —Waltham, MA
- $80,000 a year
- Weekends as needed
- Adults
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Financial Analyst
Core Tree Care —Wildomar, CA
- $25 - $30 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Data Analyst
Concraft LLC —Alexandria, VA
- $85,000 - $95,000 a year
- 8 hour shift
- Background check
- 5 years
- Bachelor of Science
- Health insurance
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Administrative Analyst
Mother Lode Job Training —Sonora, CA
- $23.31 - $28.33 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Word processing
- Health insurance
- Dental insurance
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11d
Compliance Analyst - Promotions & Procedures
Yaamava’ Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Background check
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
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4d
EDI Analyst
Ace Hardware Corporation —Oak Brook, IL
- $66,000 - $82,600 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
1d
Intellectual Disability- Behavioral Health Professional
Keystone Human Services —Harrisburg, PA
- $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
5d
Financial Analyst - Onsite Role
Feeser's Food Distributors —Harrisburg, PA
- Full-time
- Oracle
- Mid-level
- Office
Collections & Credit Analyst
US Electrical Services —White Plains, NY
- $60,000 - $70,000 a year
- Hybrid work
- Management
- Mid-level
- Finance
- Paid parental leave
- AD&D insurance
Quick Apply
Property Tax Assistant
DuCharme, McMillen & Associates, Inc. —Indianapolis, IN
- Overtime
- Microsoft Word
- Office
- Administrative experience
- Paid parental leave
- Parental leave
Quick Apply
Data Engineer II
Inland Empire Health Plan —Rancho Cucamonga, CA
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- DevOps
- Mid-level
- Office
- Disability insurance
- Health insurance
Product Lifecycle Analyst
Studies Weekly Inc. —Orem, UT
- $55,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
11d
Digital Banking & Payments Platform Analyst (FINTECH), Phoenix, AZ
Agility 360 —Phoenix, AZ
- On call
- Office
- 3 years
- Bachelor's degree
Quick Apply
4d
Applications Functional Analyst, Sr
Ventura Foods —Irvine, CA
- $110,953.00 - $144,461.10 a year
- Hybrid work
- Computer science
- Oracle
- Computer Science
- Profit sharing
- Paid holidays
Quick Apply
Business Systems Analyst (Power BI & Financial Reporting)
Salmon Group, Inc. —Richland, WA
- From $120,000 a year
- Full-time
- Microsoft Access
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Manager - Data Analytics - Portsmouth, NH
Service Credit Union —Portsmouth, NH
- From $120,000 a year
- Full-time
- Microsoft Word
- Management
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
Supply & Transportation Analyst
UNITED REFINING COMPANY —Warren, PA
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Flexible spending account
- Tuition reimbursement
Quick Apply

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Real Time Analyst

Railbookers Group -
Remote

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Job Details

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance
Referral program

Qualifications

Staff performance monitoring
Operations coordination
Spreadsheets
Staff scheduling
Performance Reporting
Team scheduling
Communication platforms
Employee attendance management
Internal employee customer service
Task prioritization
Resource scheduling coordination
Data entry
Call monitoring
Paycom
Microsoft Teams
Management reporting
1 year
Workforce management
Time & attendance systems
Communication skills
Entry level
Payroll record maintenance

Full Job Description

ABOUT US

Join the leading independent rail vacation provider in North America and beyond! Railbookers Group, home to both Railbookers and Amtrak Vacations, is passionate about delivering unforgettable train travel experiences. We take pride in crafting seamless, personalized itineraries for our guests and travel advisors, offering the largest selection of independent rail vacations worldwide.

POSITION PURPOSE

The Real-Time Analyst supports the day-to-day workforce operations of the Global Contact Center by helping maintain schedule accuracy, monitor real-time performance, and assist with staffing adjustments as needed.
This role focuses on executing established workforce processes to help ensure service levels are met. The Real-Time Analyst works closely with leadership and team managers to communicate updates, respond to scheduling inquiries, and support smooth daily operations across multiple regions and time zones.

RESPONSIBILITIES

Monitor call, chat, and queue activity throughout the day to track performance against service level goals.
Assist with real-time schedule adjustments (e.g., breaks, lunches, shift changes) based on guidance from leadership.
Track agent adherence and attendance, identifying variances and escalating concerns as needed.
Update schedules to reflect time-off requests, absences, and approved changes in a timely and accurate manner.
Respond to employee and manager inquiries related to schedules, attendance, and workforce processes via email and internal messaging tools (e.g., Teams).
Support coordination of team meetings, trainings, and events by updating schedules and communicating changes.
Maintain accurate records of intraday events, schedule changes, and attendance activity.
Assist with basic reporting on service levels, adherence, and attendance trends using established templates.
Review and process timecards and punches in Paycom, ensuring accuracy and escalating discrepancies when needed.
Follow established workforce management processes and guidelines to support consistent operations.
Provide support during high-volume periods or special projects as directed by leadership.

CORE COMPETENCIES

Attention to Detail: Maintains accuracy in schedules, timekeeping, and data tracking.
Communication: Shares updates clearly and responds to inquiries in a timely and professional manner.
Time Management: Effectively prioritizes tasks and manages responsibilities in a fast-paced environment.
Dependability: Follows through on assigned tasks and supports team needs consistently.
Adaptability: Remains flexible and responsive to changing priorities throughout the day.
Team Collaboration: Works well with team members and leadership to support daily operations.

1–3 years of experience in a contact center or similar operational environment preferred.
Exposure to workforce management, scheduling, or real-time monitoring is a plus.
Strong attention to detail and ability to follow established processes.
Basic to intermediate Excel skills (e.g., data entry, simple formulas, formatting).
Comfortable working with systems such as Paycom, Twilio, or similar tools (or ability to learn quickly).
Strong written and verbal communication skills.
Ability to multitask and stay organized in a fast-paced, real-time environment.

What we Offer

Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)

Quick Apply

Refine Your Search

Communications Analyst Intermediate jobs

Real Time Analyst

Cost Estimator - Senior

Board Certified Behavior Analyst

Board Certified Behavior Analyst (BCBA)

Financial Analyst

Data Analyst

Administrative Analyst

Compliance Analyst - Promotions & Procedures

EDI Analyst

Intellectual Disability- Behavioral Health Professional

Financial Analyst - Onsite Role

Collections & Credit Analyst

Property Tax Assistant

Data Engineer II

Product Lifecycle Analyst

Digital Banking & Payments Platform Analyst (FINTECH), Phoenix, AZ

Applications Functional Analyst, Sr

Business Systems Analyst (Power BI & Financial Reporting)

Manager - Data Analytics - Portsmouth, NH

Supply & Transportation Analyst

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