Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
The Implementation Specialist role is crucial to the success of roadway technology systems design through operation and maintenance on tolling projects in accordance with all requirements outlined in the Comprehensive Development Agreement (CDA). This role is to ensure proper design through operations handover of assigned projects are successfully completed by coordinating internal groups and driving contract suppliers to fulfill contractual obligations and deliverables to completion on schedule, within budget, and within design requirements.
Lead procurement lifecycle including RFP development, vendor evaluation, comparative analysis, selection, and execution readiness.
Support revenue assurance by validating tolling system, back up tolling solutions accuracy and resolving revenue-impacting issues.
Oversee field installation, validation, troubleshooting, and deployment readiness.
Serve as integration coordinator between ITS, IT, Operations, Cybersecurity and external stakeholders.
Support evaluation and business case development for new technologies and system improvements.
Coordinate lane closures and ensure compliance with MOT and safety requirements during field execution.
Serve as project coordinator to Field Systems Implementation tolling projects. Tasks include – but are not limited to – answering project questions about design functionality, defining, maintaining and enforcing the project plan; defining, maintaining, and enforcing action items for project completion of both programs and projects; managing regularly scheduled meetings with the project team during design planning through handover to field operations. and train users on core features and functionality of systems.
Responsible for inventory control for all Field Systems Inventory by ensuring procedures are followed and the inventory management system is always fully utilized and accurate.
Analyze requests for design enhancements or customizations; gather information and present information for business analysis and recommendations.
Act as escalation point to internal groups and external suppliers to resolve issues and respond to project requests in a professional manner
Provide assistance to support department staff in areas where they are not able to assist the user.
Responsible for identifying, tracking, and escalating system/project process, status, and risks. Reviews recommendations for technical solutions with Implementation Manager, Network Architect, Technical Specialist, Field Operations, and Business Analysts.
Participate in integration and testing phases with multiple system integrators and stakeholders to ensure the field systems roadway equipment changes meet performance specifications.
Coordinate implementation of all system enhancements and modifications as necessary during operations and maintenance phase.
Identify the need for, develop, evaluate, and negotiate change order requests to optimize the efficiency and costs of the overall project as reviewed and agreed with Implementation Manager or Field Systems Director.
Review existing technical and legal project framework and participate as an active stakeholder in the development and approval of Concept of Operations (ConOps).
Coordination of different contractors for the design, development and implementation of the Roadside Systems (both Toll Collection and Intelligent Transportation Systems) for the NTE, LBJ and NTE 35W projects within the milestone dates as per the project schedule.
Review and provide feedback to the roadside design and implementation team, in order to make sure that all software and hardware requirements produced as part of the design, support the operations and CDA requirements.
Circulate, evaluate, review and approve the documentation produced by the contractors and technical consultants in order to ensure they meet or exceed all project requirements including Comprehensive Agreement Development (CDA) requirements.
Achieve, during the implementation phase, proper coordination with the civil works contractor, in order to solve all possible issues in a fast and efficient manner.
Coordinate all needed Change Requests (CRs) within the Field Level Systems Integrator Contract and follow the process from their approval to its execution/ implementation
Understand and act on project concerns or questions.
Analyze information to determine next steps.
Ability to absorb and retain information quickly and present ideas in user-friendly language.
Build rapport and elicit problem details from project team and stakeholders.
Perform post-resolution follow up to ensure completeness of implementation solutions.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Develop help sheets and knowledge base documents for operations handover and close of projects.
Coordination and signoff of design, implementation, testing, and handover of roadway technical moves, adds, and changes.
Maintain safe and healthy project environment by following Concessions standards and legal requirements.
Create and maintain best practices by establishing and enforcing organization standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be willing to work weekends, holidays, nights and be on call as needed.
Must be able to lift a minimum of 50lbs unassisted and perform physical tasks such as standing, bending, and carrying equipment as required.
Ability to safely operate and drive larger vehicles and elevated work platforms, including truck mounted attenuators, bucket trucks, spider lifts, aerial lifts, and platform lifts, for field operations and maintenance activities.
Must be capable of performing work at elevated heights ranging from ground level to exceeding 100 feet, including work on elevated roadways and from ladders, lifts, and elevated platforms.
This position requires regular work outdoors in all weather conditions typical to the North Texas region, including extreme heat, high humidity, direct sun exposure, strong winds, rain, thunderstorms, freezing and near freezing temperatures, ice, and sudden weather changes. Work may be performed during adverse weather conditions as operational needs require.
Must be able to accurately identify, differentiate, and distinguish between different color-coded indicators of cabling for proper installation, troubleshooting, and maintenance.
