Top 15182 Computer Field Technician Jobs

NOC Technician II
Telephone and Data Systems Inc. —Remote
- $22.62 - $33.94 an hour
- Overtime
- Remote
- Military
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
4d
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)
Sungwon Distributor LLC —Jessup, MD
- $20 - $28 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick Apply
5d
Regional Support Specialist
Cochrane Supply & Engineering —Dallas, TX
- From $100,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Specialist
Hodgson Russ LLP —Buffalo, NY
- $52,572 - $62,000 a year
- Online Application
- Background check
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Technology / Computer Technician
Green Earth Electronics Recycling —Saint Joseph, MI
- $15 - $22 an hour
- Part-time
- Ability to lift 50 pounds
- Electrical experience
- In-person
- 401(k)
- Paid time off
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Application Support and Customer Experience Specialist
ASA Automotive Systems, Inc. —Meridian, ID
- From $50,000 a year
- Full-time
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Spaceman USA —Loveland, CO
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer/ Tech Support Specialist - 12V (Car Audio)
Trail Seven —Frederick, MD
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Desktop Support III-Knoxville, TN Office Onsite
Edfinancial Services LLC —Knoxville, TN
- On call
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
SiteTechnician
Digital Energy Partners —McAllen, TX
- $52,000 - $60,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Health insurance
Quick Apply
7d
Campus Technician (Information Technology)
UEI College/SAGE Albuquerque —Albuquerque, NM
- $24 - $26 an hour
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Inventory management
- Health savings account
- Health insurance
Quick Apply
7d
Technical Support Specialist
Sheldon Manufacturing —Cornelius, OR
- $20 - $26 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Information Technology Manufacturing Specialist
Manner Polymers —McKinney, TX
- $65,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply

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NOC Technician II

Telephone and Data Systems Inc.
Remote

Apply Now

Job Details

Full-time
$22.62 - $33.94 an hour
4 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance
Paid sick time

Qualifications

Microsoft Office
Technical Proficiency

Full Job Description

Overview:

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a NOC Technician II you may be assigned to support various functions within the Network Operations Support area. In this role, you will be responsible for shift operations within the Network Operations Center (NOC), which provides 24/7/365 network management services across voice, video, and data networks for TDS TELECOM and other organizations as needed. You will also interact with groups such as Customer Contact Centers, the Carrier Service Center, Network Implementation and Optimization, Advanced Technical Support, Field Services, and other departments across the organization.

In this position, you will monitor, acknowledge, troubleshoot, document, and resolve network-related trouble tickets. You will also coordinate the dispatch of field personnel or escalate to Level 2 support resources when additional assistance is required.

You will provide support by troubleshooting network alerts, collaborating with carriers, and working closely with Field Service Technicians to resolve issues. Additionally, you will deliver first-level support to Advanced Technical Support teams and Field Services in a professional, quality-focused manner that helps support team goals and enhances the customer experience.

This position follows a fixed shift schedule. You will begin with an approximately 1-month training period, working Monday through Friday from 3:00 PM to 11:30 PM CT. After training, you will transition to your permanent schedule on the NMO 2nd shift, working 3:00 PM to 11:30 PM CT, Friday through Tuesday, with Wednesday and Thursday off.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities:

Troubleshoots, analyses, resolves, and escalates network troubles. This specifically includes the following: Manages ticket/trouble progression to resolution for Field Services, Advanced Technical Support and Carriers. Troubleshooting assistance with Advanced Technical Support Familiarity with all switching platforms. 2 years Voice/Data troubleshooting or TDM switching experience. Provide technical training to peers.
Assists and supports Customer Contact Centers, Field Services, Marketing and Sales departments in duties such as resolving network troubles, updating tickets, answering phone calls and responding to e-mails with updates within the established Service Level intervals.
Participates in quality improvement activities.
Trains to keep abreast of current and future network equipment and company processes.
Acts as first level escalation for trouble resolution. Performs escalations to TDS management and partner companies for trouble tickets that have missed service level targets.
Other projects as directed by immediate supervisor.
Keeps current with changes in the telephone industry and on going initiatives in other functional units.

Qualifications:

Required Qualifications:

Associates Degree (or higher) -OR- 2+ years of professional work experience -OR- current military service, or prior military service with honorable discharge.
3+ years of computer applications experience with a strong proficiency in MS Office applications.
2+ years of VOIP troubleshooting experience and/or 2 years TDM switch experience.
Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications:

2+ years of telecommunications or customer service experience in a trouble resolution environment is preferred.
DS Repair experience or NOC experience is a plus.
A+, Net+, or CCNA certifications are a plus.
Ability to work mandatory overtime during peak periods of the year.
Thorough understanding of the Residential/Business order process.
Willingness to work and make decisions in a rapidly changing and uncertain environment.
Training in Data, Voice, or Video Network Technologies is a plus.
Good technical and analytical skills are necessary.
Strong verbal and written communications skills.
Good client and vendor relations skills and interpersonal skills.
A professional attitude and courteous manner towards clients, partners and staff.
Ability to adapt quickly to change and prioritize work activities in response to changes, challenges or demands.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency:The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.

Apply Now

Refine Your Search

Computer Field Technician jobs

NOC Technician II

Field Service Engineer

Field Service Support Specialist

[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)

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Technology / Computer Technician

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Application Support and Customer Experience Specialist

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Tier 3 Engineer

Customer Technical Support Advisor - Hanover Park, Bilingual Spanish

Customer/ Tech Support Specialist - 12V (Car Audio)

Desktop Support III-Knoxville, TN Office Onsite

Software Support Technician

IT Service Desk Support Analyst

SiteTechnician

Campus Technician (Information Technology)

Technical Support Specialist

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