Top 4510 Computer Helpdesk Technician Jobs

Tier 2 IT Helpdesk Technician
Bedrock Technology —Jessup, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
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IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —East Hanover, NJ
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
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IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
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12d
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Technician I - IT Help Desk
VytlOne —Remote
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
13d
IT Helpdesk Technician
Prime Communications —Sugar Land, TX
- Office
- Organizational skills
- Communication skills
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
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IT Helpdesk Technician I
Point North Networks Inc —Inver Grove Heights, MN
- $45,000 a year
- Nights as needed
- Hybrid work
- Office
- Windows
- In-person
- Health savings account
- Disability insurance
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IT Helpdesk Technician (Fenway Health)
Community Care Cooperative —Boston, MA
- $57,000 - $66,975 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
9d
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
IT Helpdesk Technician
White Horse Village —Newtown Square, PA
- $30.00 - $33.45 an hour
- Full-time
- HIPAA
- Entry level
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IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply
IT Helpdesk Technician
Empowering Minds Resource Center —Baltimore, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED

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Tier 2 IT Helpdesk Technician

Bedrock Technology
Jessup, PA

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Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Microsoft Outlook
IT user and group management
Windows
VLAN
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Microsoft Teams
SharePoint
macOS
ServiceNow
Identity and access management (IAM) solutions
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Tier 2 IT Helpdesk Technician

Location: Jessup, PA | Type: Full-Time

About the Role

Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a reliable, technically capable Tier 2 IT Helpdesk Technician to join our support team. This is a mid-level role for someone who has grown past basic break/fix and is ready to tackle more complex user and systems issues — handling escalations from Tier 1, collaborating with Tier 3 engineers, and becoming a trusted resource for the people they support.

If you're someone who genuinely enjoys solving problems, takes pride in a clean resolution, and wants to keep growing your technical skill set, this role is for you.

This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily.

What You'll Do

Handle escalated tickets — Take ownership of issues escalated from Tier 1 that require deeper investigation, including software conflicts, connectivity issues, and account/permission problems
Support end users — Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and/or macOS environments
Manage user accounts — Create, modify, and disable accounts in Active Directory and Microsoft 365; manage mailboxes, distribution lists, and licensing
Troubleshoot networking issues — Diagnose basic LAN/Wi-Fi connectivity problems, VPN access issues, and escalate complex network faults appropriately
Deploy and configure endpoints — Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms
Support Microsoft 365 — Troubleshoot Outlook, Teams, SharePoint, OneDrive, and other M365 applications for end users
Document everything — Log tickets thoroughly, update knowledge base articles, and contribute to team SOPs
Escalate intelligently — Know when to escalate to Tier 3 and provide clear, detailed handoff notes to speed up resolution
Assist with projects — Support IT initiatives such as hardware refreshes, software rollouts, and office moves

What You'll Bring

Required:

2–4 years of experience in IT support or helpdesk roles
Solid troubleshooting skills across Windows 10/11 environments
Working knowledge of Active Directory — user/group management, password resets, OU structure
Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
Familiarity with remote support tools (e.g., ScreenConnect, TeamViewer, ConnectWise, Splashtop)
Understanding of basic networking concepts — IP addressing, DNS, DHCP, VPN, VLANs
Experience with ticketing systems (Connectwise, ServiceNow, Jira, Freshservice, Zendesk, or similar)
Strong communication skills — able to explain technical issues clearly to non-technical users

Preferred:

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD / Entra ID and hybrid identity environments
Basic PowerShell knowledge for common admin tasks
Experience supporting a multi-site or remote workforce

Certifications (any of the following are a plus):

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Who You Are

Patient and people-focused — you understand that tech problems are stressful for users and you treat every interaction with care
Methodical — you troubleshoot systematically rather than guessing, and you follow through to confirm issues are truly resolved
Dependable — your team and your users know they can count on you
Eager to learn — you keep up with changes in technology and actively look for ways to improve your skills
A clear communicator — equally comfortable writing a thorough ticket note and walking a frustrated user through a fix over the phone

What We Offer

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative, supportive team environment
Clear path to grow into Tier 3 / Systems Administrator roles

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

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