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IT Helpdesk Technician

Helpt -
Remote

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Job Details

Full-time
From $18 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Flexible schedule

Qualifications

Computer operation
Technical support via phone
Serving clients
Phone communication
macOS support
Windows
macOS
Windows support
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Looking for an opportunity to gain experience in the IT Industry?
Sick of being a corporate expense?
Looking to work with a variety of environments and technology?
Like working in a fast-paced environment with new challenges every day?
Do you have a positive attitude and want a team that respects you for you?
Do you get excited and delighted every time you help other people?

If that sounds like you then we want you on our amazing team of support agents at Helpt!!! (you should apply like right now! We're 50% less cheesy in person I swear!)

Helpt is seeking multiple IT Support Agents to join the team. At Helpt we provide 24x7x365 on-shore white-labled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours.

Schedule:

We are looking for a full-time team member to work 40 hours per week on a fixed schedule once assigned. Our team operates around the clock, so your shift may fall on days, evenings, nights, weekends, or holidays. Exact schedule will be provided prior to your start date.

Responsibilities:

Be excellent and friendly at all times to clients and end users
Receive inbound IT helpdesk and product technical support calls
Provide technical support through service, troubleshooting, and empathy

Qualifications:

Excellent verbal communication skills (often the phone will be your only tool)
Exhibits outstanding organizational skills with a keen eye for detail
Motivated self-starter (We want to see a passion for technology and support)
Previous experience at an MSP is major plus.
L1 Technical Experience in a Helpdesk Environment
Strong troubleshooting skills (Home-lab counts, tell us about yours)
Customer service oriented (you have to be delighted by helping people)
Familiarity with the modern Windows family of operating systems
Familiarity with the modern Mac family of operating systems
An innate desire to see all printers launched into the sun

Bonus Skills You Should Tell Us About

At Helpt we want to hire a Whole Person. Hobbies, passions, interests, friends, and family are important to us and we want to know what other amazing skills you have picked up along life's journey. You'd be surprised how many of them will make you amazing at user-support!
Anyone wanting to start or expand their professional career in technology should consider applying.

What To Expect

The initial training period will last 2 weeks, occurring Monday through Friday business hours.
Learn more about the company at
Job">https://gethelpt.com/ (https://gethelpt.com/
Job)
Type: Full-time
Pay: Starting at $18/hr
Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance and certification reimbursements
Vision insurance
Overtime opportunities

Work Location: Fully Remote

Job Type: Full-time

Quick Apply

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