Top 18133 Computer Operations Support Jobs

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Operations Technology Manager
McD Mateos —Syracuse, NY
- $45,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
- Mileage reimbursement
- Relocation assistance
Quick Apply
IT Consultant V (Enterprise Architecture)
Kaiser Permanente —Greensboro, NC
- $121,000 - $156,530 a year
- Full-time
- Computer Science
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
6d
Sr SC Digital Systems Ops
The Hershey Company —Annville, PA
- Online Application
- Computer science
- Computer Science
- 3 years
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Network Engineer Manager (In-Office - Buffalo, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Office
- Health savings account
- Disability insurance
Quick Apply
Pharmacy Analyst
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Microsoft Cloud Operations Engineer
Focused Management, Inc. —Washington, DC
- $145,000 - $160,000 a year
- Full-time
- Computer Science
- System design
- Windows
- Health insurance
- Dental insurance
Quick Apply
14h
IT Director of Architecture (Elkhart, Indiana, US, 46516)
Patrick Industries, Inc —Elkhart, IN
- DevOps
- 11+ years
- Office
Development Operations Engineer
AMAG Technology —Chelmsford, MA
- Full-time
- Hybrid work
- Research
- SQL
- Senior level
- Health savings account
- Health insurance
Quick Apply
7d
Salesforce Administrator – Five9 & Revenue Operations
Allegiance Gold —Calabasas, CA
- From $150,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
4d
IT Operations Manager
Yocha Dehe Wintun Nation —Brooks, CA
- From $130,000 a year
- Extended hours
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Chief Technology Officer
Korbel Champagne Cellars —Guerneville, CA
- $230,000 - $290,000 a year
- Full-time
- Computer Science
- PMP
- 5 years
- Health savings account
- Health insurance
Quick Apply
10d
Sentinel ICBM Wing Operations Engineer
BAE Systems Inc. —Hill AFB, UT
- $120,874 - $205,486 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Health savings account
- Paid holidays
Network Engineer Manager (In-Office - Rochester, NY)
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- 6 years
- Computer Science
- Maintenance
- Health savings account
- Disability insurance
Quick Apply
Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Vendor Operations Analyst
Good Food Holdings —Portland, OR
- $22 - $32 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
Installation Project Manager
Xirgo Technologies —Rolling Meadows, IL
- $85,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Network Operations Center Engineer
WYN Consultants —Holland, OH
- $50,000 - $80,000 a year
- Overnight shift
- English
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Applications and Integration Engineer
Hodgson Russ LLP —Rochester, NY
- $69,740 - $85,555 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

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Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

Computer Operations Support jobs

Technical Support Manager - HVAC Construction

Operations Technology Manager

IT Consultant V (Enterprise Architecture)

Sr SC Digital Systems Ops

IT Application Manager

Network Engineer Manager (In-Office - Buffalo, NY)

Pharmacy Analyst

Microsoft Cloud Operations Engineer

IT Director of Architecture (Elkhart, Indiana, US, 46516)

Development Operations Engineer

Salesforce Administrator – Five9 & Revenue Operations

IT Operations Manager

Chief Technology Officer

Sentinel ICBM Wing Operations Engineer

Network Engineer Manager (In-Office - Rochester, NY)

Business Analyst II

Vendor Operations Analyst

Installation Project Manager

Network Operations Center Engineer

Applications and Integration Engineer

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