Top 79 Computer Support Analyst Jobs in Arlington, VA

Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
7d
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
Assurety Consulting —Sterling, VA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- Paid parental leave
10d
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Help Desk Analyst
CACI —Alexandria, VA
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Experience equivalent to degree accepted
- Health insurance
Technical Support Analyst
National Association of REALTORS® —Washington, DC
- $60,000 - $75,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Dental insurance
- Vision insurance
Quick Apply
Junior CIC Analyst
Maximus —Tysons, VA
- $40,000 - $50,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Tier I Help Desk Analyst
KeenLogic —Washington, DC
- Full-time
- Background check
- Research
- Mid-level
- Paid time off
- Vision insurance
Quick Apply
10d
Service Desk Analyst
Dfuse Technologies —Washington, DC
- Email
- Entry level
Analyst - IT Service Management
Maximus —Tysons, VA
- $80,000 - $85,000 a year
- On call
- Mid-level
- 3 years
- AWS
- Paid holidays
- Disability insurance
14d
Enterprise IT Analyst L1 (PEP)
Versant Media —Washington, DC
- $65,000 - $71,000 a year
- Weekends as needed
- Windows
- Microsoft Office
- In-person
- Flexible schedule
- Retirement plan
Quick Apply
Jr Application Support Analyst
Blu Omega —Silver Spring, MD
- $45,000 - $55,000 a year
- Hybrid work
- SQL
- US work authorization
- Scripting
- AD&D insurance
- Paid holidays
Service Desk Analyst
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
IT Help Desk Analyst - Navy Undersea Warfare Program Support
Synchron, LLC —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst | Temporary
The Ford Agency —Bethesda, MD
- From $27 an hour
- Temporary
- Mid-level
- Windows
- Bachelor's degree
9d
Service Desk Systems Analyst
Concept Plus —Fort Belvoir, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Service Desk Analyst
MKS2 Technologies —Arlington, VA
- $30 - $35 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
3d
CIC Analyst
Maximus —Tysons, VA
- $40,000 - $65,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance

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Computer Support Analyst jobs near Arlington, VA

Service Desk Analyst

Highrise Consulting Inc -
Bethesda, MD

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Job Details

Full-time
$24 - $28 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Managing clients in a customer support role
Customer support ticket management
Customer support
Escalation handling
Ticketing system technical support

Full Job Description

Description:

Highrise Consulting, Inc seeks a Service Desk Analyst for a full-time remote role, supporting our client at The National Institutes of Health (NIH) in Bethesda, MD. Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be comfortable interfacing with highly educated specialists as well as applicants who are new to the grants process; must have the ability and desire to learn quickly and apply knowledge effectively; and support the team mission to provide outstanding customer service.

JOB DUTIES AND RESPONSIBILITIES:

Engage with a high volume of customers daily, and respond to their software service requests via telephonic and web-based communications.
Triage problems and document triage methodology in CRM ticketing system.
Troubleshoot and analyze system application issues accurately in a fast-paced environment.
Maintain accurate information and timely updates using a CRM ticketing system.
Follow proper escalation guidelines.
Experience supporting system issues with internal and external users.
Review training material and other resources to accurately apply business application knowledge
when communicating with end-users.
Work with team members and subject matter experts to document /communicate changes to
support the team mission.
Analyze and correct system problems using documented procedures, available tools, and personal
knowledge and skills.
Increase customer satisfaction by resolving issues.
Participate in continuous improvement by generating suggestions, engaging in problem-solving
activities to support teamwork.

ABOUT US: Highrise Consulting, Inc. is an Information Technology (IT) company headquartered in Bethesda, MD. Our goal is to provide our clients with the best technology services that contribute to building the most powerful, reliable and cost-effective solutions in the IT industry. Our company has established excellent working relationships with the Department of Health and Human Services (DHHS) and the National Institutes of Health (NIH) and formed strong partnerships with many leading IT businesses in the Health Services industry. We are committed to success and continuously seek to develop new opportunities across the public sector and beyond.

Benefits Summary:

Health Insurance Plans
Dental and Vision Benefits
Life and Short Term Disability Insurance
401(k) Plan with Company Matching
Paid Vacation and Sick Leave
Paid Federal Holidays
Flexible Spending Accounts support for Health and Dependent Care expenses

Highrise Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highrise Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location where the company does business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are proud of our diversity and encourage veterans to apply. EOE M/F/D/V

Highrise Consulting, Inc. participates in the E-Verify program as required by law. Learn more.

Highrise Consulting, Inc. reserves the right to change any or all of the above benefits occasionally. Highrise cannot be held responsible if one of the listed benefits has been modified, deleted, or otherwise changed.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Understanding of the Federal Grants process is a plus.
Application software support troubleshooting is a plus.
Prior customer and end-user support experience required.
Must have excellent communication skills.
Knowledge and understanding of the System Development Life Cycle (SDLC) is a plus.
Excellent problem-solving and analysis skills with the ability to effectively troubleshoot and resolve or escalate problems.
Use critical thinking to break down problems, evaluate solutions, and make decisions.
Prior experience working with a ticketing system or other Help Desk tools.
Ability to identify and utilize relevant resources to provide customers with information and resolution.
Strong research and resource management skills.
Experience working within the National Institutes of Health, or another Federal Agency is a plus.
Must pass a background investigation and qualify for a Public Trust clearance.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree preferred
3 to 5 years of customer support experience providing functional support is preferred

ELIGIBILITY:

Must be able to pass a background investigation and qualify for a Public Trust clearance

Apply Now

Refine Your Search

Computer Support Analyst jobs in Arlington, VA

Service Desk Analyst

Technology Support Analyst

HELPDESK ANALYST

IT Analyst

IT Support Analyst

IT Helpdesk Analyst (Level 1 / L1 Support)

Help Desk Analyst

Technical Support Analyst

Junior CIC Analyst

Tier I Help Desk Analyst

Service Desk Analyst

Analyst - IT Service Management

Enterprise IT Analyst L1 (PEP)

Jr Application Support Analyst

Service Desk Analyst

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Help Desk Analyst | Temporary

Service Desk Systems Analyst

Service Desk Analyst

CIC Analyst

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