Top 25 Computer Support Analyst Jobs in Norfolk, VA

Software Support Analyst
INIT Innovations in Transportation, Inc. —Chesapeake, VA
- $60,000 - $70,000 a year
- Rotating shift
- Hybrid work
- Public speaking
- Mid-level
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
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3d
Desk Side Analyst (Hampton Roads, VA)
Nordic —Hampton Roads, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Client Technologies Analyst II - Public Safety
City of Chesapeake —Chesapeake, VA
- $64,765 - $90,000 a year
- Overtime
- Computer science
- Computer Science
- Research
4d
Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Field Technology Support Analyst
Allan Myers, Inc —Chesapeake, VA
- Full-time
- Computer Science
- Construction site
- Mid-level
Lead Analyst FSMS 2
i360technologies, Inc. —Great Bridge, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Lead EBS Federal Financials Analyst 1
i360technologies, Inc. —Great Bridge, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Sr EBS Analyst | Master Data Lead
i360technologies, Inc. —Great Bridge, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply

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Computer Support Analyst jobs near Norfolk, VA

Software Support Analyst

INIT Innovations in Transportation, Inc. -
Chesapeake, VA

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Job Details

$60,000 - $70,000 a year
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Customer communication

Full Job Description

Specific Job Functions:

Serve as primary client contact in regard to incoming support requests.
Answers calls to the Customer Support Desk and accurately captures information on all service requests.
Manage and resolve incoming customer support requests that may consist of application questions or problems in the area product functionality, troubleshooting, and bugs/enhancements.
Solves problems independently using experience and troubleshooting procedures.
Attempts to resolve majority of end user technical issues without need for further escalation or call routing.
Escalate support request to internal teams as required. Follow through to obtain status updates.
Facilitate issue resolution by being a liaison between our Customers and Internal Teams.
Communicate status of support requests in a timely manner to our Customers and internal parties as needed.
Keep up to date on the latest technology around our integrated products.
Continue to increase individual skills which aid in the support of our products.
Shares knowledge and experience with other team members to supplement collective knowledge base.
Prepares process and procedure documentation, as needed, and participates in periodic process and procedure reviews to ensure that materials are regularly updated.

Qualifications:

Bachelor’s degree in related field, or equivalent experience or Associates degree in related field with 2+ years’ experience.
Excellent verbal and written communication skills.
Independent problem solver able to trouble shoot and communicate technical software related information to diverse audiences.
High energy and a high degree of flexibility to adapt to challenges.
Confidence in public speaking.
Must be able to work in rotating 24/7 shifts, including holidays.

Compensation:

The annal salary range for this position is $60,000 -$70,000, depending on experience.

Benefits:

INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth. We offer a generous vacation package, 401K, medical, dental, disability and life insurance.

INIT is an Equal Opportunity Employer

Experience

Required

Bachelor’s degree in related field, or equivalent experience or Associates degree in related field with 2+ years’ experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Computer Support Analyst jobs in Norfolk, VA

Software Support Analyst

Desk Side Analyst (Hampton Roads, VA)

Client Technologies Analyst II - Public Safety

Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242

Field Technology Support Analyst

Lead Analyst FSMS 2

Lead EBS Federal Financials Analyst 1

Sr EBS Analyst | Master Data Lead

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