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Customer Engineer

W-NeWeb Corporation (WNC)
Branchburg, NJ

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Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Telecommunications network troubleshooting
Streaming video systems operation
Customer communication
Cellular networks
Engineering development testing
Wi-Fi analyzers
Bachelor of Science
Automation software
5G
Windows
Wi-Fi protocol
IPv6
Bachelor's degree
Wireshark
Developing automated testing protocols
Linux
Network monitoring tools
Smart device testing
Video streaming
Electrical Engineering
Cabling
Hardware diagnostics
Shell Scripting
Debugging
Time management

Full Job Description

Company Overview
W-Neweb is a leading product design and manufacturing company specializing in communications technology. With a strong global presence and a focus on innovation, W-Neweb delivers high-quality solutions across RF antenna design, hardware, software, and system integration to customers worldwide.

Job Summary
We are seeking a motivated Customer Engineer to join our dynamic team! An individual should feel comfortable working directly with the customer and translating the customer's requirements to our Engineering team in Taiwan. He/she should be able to capture/collect device logs, troubleshoot field issues, and work with internal teams to develop first-level diagnostics and provide a course of action. Individuals should also be capable of hands-on work, building and maintaining a test rack in the lab.

And candidate with broad and deep technical knowledge in DOCSIS Network, streaming video, 4G/5G cellular and WiFi in the consumer electronic field

Duties and responsibilities

Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
Support product technical acceptance and certification
Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
Analyze and resolve complex DOCSIS related issues to reduce customer downtime
Understand about IPTV, video delivery systems, and CDN infrastructure
Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
Provide and improve automation test items request to improve efficiency and reduce human intervention time
Engaging with product group in L2 and L3 level problem escalation
Frequent vendors and customer meetings and visits for product feedback and future opportunities
Provide technical post-sales support to R&D team
Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
Able to demonstrate scripting skills in shell, and batch scripts
Team players being able to adapt to multicultural environments
Willingness to learn and explore new technologies
Big plus with experience in wireless and wired telecommunication industry
Hands on testing with DOCSIS 3.1 and later
Hands on testing with Fiber
Hands on debugging with Video Streaming commercial devices
Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
Willing and able to travel
Ability to work in a team as well as an individual contributor when necessary
Out of the box thinking. Critical thinker and problem-solving skills
Ability to provide alternative solutions to achieve goals in a dynamic environment
Analytical skills & attention to details
Ability to work under pressure and maintain deadlines
Good time-management skills
Great interpersonal and communication skills

Pay: $70,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Education:

Bachelor's (Required)

Experience:

Computer Services: 5 years (Required)

Ability to Commute:

Branchburg, NJ 08876 (Preferred)

Ability to Relocate:

Branchburg, NJ 08876: Relocate before starting work (Preferred)

Work Location: In person

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