Top 223011 Computers Jobs

EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Systems Engineer - MBSE Specialist
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Computer science
- Bachelor of Science
- 1 year
- Paid holidays
- Health insurance
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
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Systems Integration Engineers - Colorado Springs
In-Depth Engineering Corporation —Colorado Springs, CO
- $75,000 - $150,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
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- Health insurance
Crestron Programmer
Gramophone —Timonium, MD
- $80,000 - $100,000 a year
- Full-time
- System design
- Mid-level
- Residential
- Paid holidays
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RECT AUTO REQS_12/27/2024
WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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Lead Controls Systems Specialist - OSI PI
The Hershey Company —Lancaster, PA
- Online Application
- Bachelor of Science
- Engineering
- Basic math
QA Coordinator (Korean-English Bilingual)
Bluu.Inc —Hackensack, NJ
- $23 - $27 an hour
- Full-time
- Bilingual
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
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RECT AUTO REQS_07/03/2023
WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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RECT AUTO REQS_07/27/2023
WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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WFNQASD5 —Anchorage, AK
- $300 - $700 a year
- Full-time
- Entry level
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Datastage Developer
Infosys —Charlotte, NC
- Mid-level
- Communication skills
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EHR Helpdesk Analyst- REMOTE

Software Technology Inc -
Remote

Quick Apply

Job Details

Qualifications

Knowledge management
IT governance
EHR go-live support
Mobile device support
Authorization controls implementation
IT user and group management
Achieving HIPAA compliance
Technical documentation
Incident management software
HIPAA
Mid-level
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Change management for system development
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Data access controls implementation
Customer service knowledge base
ServiceNow
Access control management
Identity and access management (IAM) solutions
Escalation handling
Standard operating procedures (SOPs)
Peripheral hardware support
EHR training delivery
Ticketing system technical support
Service level agreement (SLA) management
Mobile devices

Full Job Description

EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months

Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Quick Apply

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Computers jobs

EHR Helpdesk Analyst- REMOTE

Systems Engineer - MBSE Specialist

Regional Project Engineer (Pittsburgh Region)

Systems Integration Engineers - Colorado Springs

Senior Systems Security Engineer

Crestron Programmer

RECT AUTO REQS_12/27/2024

NEW

RECT AUTO REQS_08/07/2024

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Lead Controls Systems Specialist - OSI PI

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RECT AUTO REQS_07/03/2023

RECT AUTO REQS_07/27/2023

RECT AUTO REQS_04/02/2024

RECT AUTO REQS_09/12/2023

RECT AUTO REQS_12/25/2023

RECT AUTO REQS_12/20/2023

Datastage Developer

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