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Documentation & End User Training Specialist

Hamilton College -
Remote

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Job Details

Full-time
$65,000 - $75,000 a year
10 days ago

Qualifications

Google Workspace
Content project management
Microsoft Excel
Video tutorial instructional content development
Educational administrative software
Educational videography
Program development
Content management systems
IT policy development
Academic institution experience
Student information system
Employee relationship building
Mid-level
User training (technical support)
Learning styles adaptability
Policy & process development
Cultural competency
Bachelor's degree
Video communication
Developing new training programs
Educational program planning
Educational video
Experience at colleges/universities
Productivity software
End user technical writing
Online help documentation
Editorial guidelines
Leadership
Project planning phase
2 years

Full Job Description

Job Description:

Position Summary

Hamilton College seeks a Documentation & End User Training Specialist to join our team for an exciting opportunity to play a critical role in leading the college through a multi-year effort to replace the student information system through the implementation of Workday Student. It is in process now and will conclude in the spring of 2028. This position will work closely with the project team and subject matter experts across the college to develop a comprehensive and sustainable Workday training strategy for Workday Student and its associated modules. The training program will support the initial launch of Workday Student and then transition to an ongoing training program supporting new and existing users in their roles. Hamilton College's Library and Information Technology Services division is committed to creating an accessible, supportive environment and an educational experience that recognizes diversity and cultural competence as integral components of academic excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. This is a full-time, term position that will conclude at the end of the project. This position is eligible to work remote, but will be expected to perform duties during Hamilton’s scheduled business hours of Monday - Friday, 8:30-4:30 EST, and will require occasional travel to campus.

Responsibilities

Maintain a documentation style guide, standards, and templates for use across functional areas.
Develop instructional material, coordinate, write, and edit content for Workday training materials and contextual help text and quick tips. (30%)
Lead production of engaging video tutorials/demonstrations for faculty, students and staff. (45%)
Work closely with both IT and the functional users to understand system and training needs for adopted Workday functionality. (10%)
Identify where training gaps exist and create/update materials and documentation to address the needs.
Participate in project planning activities, assessing necessary resources and estimating timelines for documentation development and production. (5%)
Collaborate with departments and subject matter experts on the development and documentation of policies related to Workday business processes.
Regularly assess the training and adjust accordingly.
Deliver training to faculty, students and staff in advance of and during go-live.(45%)
Work with a diverse set of abilities/connect with and work with folks with a variety of learning styles.
Perform other duties as assigned.

Education & Experience

Minimum of 4 years relevant experience, or equivalent education plus experience. Bachelor’s Degree may substitute for up to 2 years of experience
Experience in a Higher Education environment is preferred.
Experience with the Workday Student Module is highly preferred

Knowledge, Skills, & Experience

Good communication and interpersonal skills capable of maintaining collaborative relationships
Excellent organizational and time management skills with the ability to meet deadlines
Proficiency with Workday Student is highly preferred
Proficiency with Microsoft Office (ie: Word, Excel, PowerPoint, etc) and G-Suite products
Excellent analytical and problem solving abilities
Attention to details in a fast paced environment
Demonstrated proficiency with content management tools and video recording/editing software (ie: Camtasia, Panoto, Canva etc.)

Compensation Range:

$65,000 - $75,000 per year

EEO Policy:

Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas.

Benefits:

For Benefits Information, please navigate to the following link:

Employment - Work at Hamilton - Hamilton College

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